Medical Assistant

UKSM-W Medical Practice Association

Medical Assistant – Internal Medicine

Department: KU IM CHC

Job Status: Full Time

FLSA Status: Non-Exempt

Reports To: Nurse Manager

Grade/Level:

Amount of Travel Required: No travel required

Work Schedule: Monday-Friday; 8am-5pm

Positions Supervised: None

POSITION SUMMARY

To provide quality service to medical providers and patients in a customer service oriented environment. The Medical Assistant is responsible for rooming patients after arrival for their scheduled appointments. Will assist the nursing staff and providers during examinations, and assist with any notations in the charts. Will assist medical staff with other medical procedures when necessary, and assist patients with medication issues. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, and administering medications as directed by physician.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare them for the physician.
• Record patients' medical history, vital statistics and information such as test results in medical records.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
• Explain treatment procedures, medications, diets and physicians' instructions to patients.
• Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Change dressings on wounds, remove staples or sutures.
• Perform general office duties such as answering telephones, prioritizing phone messages, pharmacy calls, and phone triage.
• Inventory and order medical, lab, or office supplies and equipment.
• Authorize drug refills and provide prescription information to pharmacies.
• Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
• Monitors and tracks controls on point of care machines and test kits.
• Monitors all records for medical and pharmacy students.
• Administers immunizations and therapeutic injections as directed.
• Reviews immunization history and inputs into data into RX Preceptor and VSAS systems.
• Responsible for tracking patient follow ups for procedures by entering patient reminders.
• Responsible for scheduling patient procedures and educating on pre-procedure instructions.
• Responsible for keeping pre and post written procedure instructions up to date.
• Responsible for tracking and pulling all hospital procedure/pathology reports weekly for physician review.
• Provide and document activities related to post-visit navigation, chronic care management, and population health management duties, as assigned.
• Assists with special clinics and initiatives such as flu or COVID vaccination clinics, student health clinic, and/or KUMC specialty clinics as assigned.
• Participates in clinic process improvement activities and team meetings to ensure efficient operations.
• Assists with covering other IM & GI Medical Assistants’ absences as needed.
• Reliable Attendance and Punctuality
• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Judgment - The ability to formulate a sound decision using the available information.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Tolerance - Ability to work successfully with a variety of people without making judgments.

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience

SKILLS & ABILITIES

Computer Skills

Experience with Electronic Medical Records is preferred. Perform clinical duties while documenting outcomes on computer/tablet. Microsoft office experience a plus

Certificates & Licenses

Current Certification in Medical Assisting required

Other Requirements

Understand and follow all Universal Precaution Operating Procedures. Understand and follow all HIPAA guidelines and procedures. Confidentiality of all data, including PHI, A4 Software, billing information and operations data. Assist with various administrative tasks to support department operations as directed; may also be assigned special projects. Additional duties as required by the Clinic Manager. Maintain proficient knowledge of organizational emergency procedures.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

O (Occasionally)

51-100 lbs

O (Occasionally)

Over 100 lbs

O (Occasionally)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Ability to wear Personal Protective Equipment (PPE) (sterile gloves, closed toe shoes)

WORK ENVIRONMENT

Work with faculty physicians and residents in a teaching environment. Must be able to communicate effectively with patients, staff, residents, and physicians.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate