Medical Assistant - Remote

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a "no wrong door" treatment model which finds ways to say "yes" to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.
The behavioral health Medical Assistant (MA) is an empathetic individual with strong communication, critical thinking, problem-solving and decision-making skills. This position provides administrative and clinical support to Behavioral Health Medical Provider (BHMP) staff and patients and works collaboratively with the multidisciplinary team to meet the needs of the patients.
Incredible opportunity to work from home working with a rapid growing company in the telepsychiatry service line. Candidates should have great people skills and be very computer and phone savvy. Expectations are to provide support to our psychiatric medication providers Monday-Friday. There is a great team atmosphere despite being a completely remote work environment.
Essential functions include:

• Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules and managing contact operations (inbound/outbound phone calls, emails, chats).
• Ensures patient specific needs are met by arranging interpretation services as needed and coordinating referrals to other medical professionals or team members, agencies, and community services when appropriate.
• Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment. This may include verification of text/email links, basic technology support, and check-in.
• Verifies, records, and updates patient information in EHR including chief complaint, medical history, allergies, current and discontinued medications, and lab results.
• Performs preliminary mental health screenings including but not limited to GAD-7, PHQ-9, SBIRT.
• Provides support to BHMP staff through the timely coordination of medication refill requests, pharmacy management, records requests, and completion of prior authorizations.
• Performs all other duties as deemed necessary and appropriate by direct supervisor.

Job Type: Full-time
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• 8 hour shift
• 10 hour shift

Work Location:

• Remote

Minimum Qualifications

• High School Diploma or equivalent.
• Medical Assistant Certification
• Excellent problem solving skills

Preferred Qualifications

• Bilingual/Spanish
• Associate Degree

Experience:

• Medical Assistant: 1 year
• Behavioral health: 1 year

Have the benefits of working from home plus our company provides excellent salary, benefits, paid time off and truly believes in a team approach to care!