Address
Form of workDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.
As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Responsibilities
The Patient Service Medical Assistant Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a Patient Service Medical Assistant Representative, your role is to provide prompt, accurate, and courteous interactions including communicate lab and test results to patient per Dignity Health Medical Foundation SOP. This position will interact with all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Medical Assistant Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of 'yes'. Patient Service Medical Assistant Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.
Qualifications
Minimum Qualifications:
- High school diploma (or equivalent) required
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
- Excellent interpersonal, organizational, and customer service skills required
- Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
- Current BLS certification required (must be certified through the American Heart Association)
Preferred Qualifications:
- Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
- Certification must be obtained through one of the private agencies approved by the Medical Board of California:
- American Association of Medical Assistants (preferred)
- American Medical Technologists
- California Certifying Board of Medical Assistants
- Multi-skilled Medical Certification Institute, Inc. (NCCT)
- Familiarity with an electronic practice management system preferred
**This position is represented by the SEIU-UHW.**
Qualifications:Minimum Qualifications:
- High school diploma (or equivalent) required
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
- Excellent interpersonal, organizational, and customer service skills required
- Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
- Current BLS certification required (must be certified through the American Heart Association)
Preferred Qualifications:
- Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
- Certification must be obtained through one of the private agencies approved by the Medical Board of California:
- American Association of Medical Assistants (preferred)
- American Medical Technologists
- California Certifying Board of Medical Assistants
- Multi-skilled Medical Certification Institute, Inc. (NCCT)
- Familiarity with an electronic practice management system preferred
**This position is represented by the SEIU-UHW.**
Employment Type: Full Time
