Please click here to apply!

You Health Medical Groups is seeking a dedicated and compassionate Medical Assistant (MA) to join our dynamic team as a Care Coach. This role will facilitate seamless communication between patients and healthcare providers, ensuring that patients receive a world-class patient experience through the Hims & Hers telehealth platform.

Telehealth providers serving patients on the Hims & Hers platform are employed by You Health Medical Groups. The Hims & Hers Telemedicine team handles the business operations, allowing you to concentrate on delivering top-notch patient care.

Responsibilities:

• Provide individualized health coaching tailored to each patient's unique needs, preferences and circumstances, ensuring a world-class patient experience.
• Communicate clearly and empathetically to address patients' questions and concerns.
• Consistent utilization of protocols and standard operating procedures (SOPs) to ensure compliance and consistency in operations.
• Serve as a primary point of contact for patients using our telehealth services, providing support, guidance, and assistance throughout their healthcare journey.
• Foster effective communication and collaboration between patients, healthcare providers, and members of the Hims & Hers support team to help patients get the answers they need.
• Document patient care and guidance in the patients' EHR in accordance with medical standards.

Qualifications:

• Completion of a nationally recognized accredited Medical Assistant training program.
• At least two years of clinical experience.
• Telehealth experience is a strong plus.
• Previous experience in healthcare administration and/or care coordination. Direct patient care experience with Mental Health, Obesity Management, and/or Weight Management patients is a strong plus.
• Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information.
• Proficiency in using telecommunication technology and electronic health record (EHR) systems.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Commitment to patient advocacy, privacy, and confidentiality.
• Knowledge of healthcare regulations and compliance standards (HIPAA, etc.).

Benefits:

• Malpractice insurance and tail coverage provided
• Comprehensive clinical guidelines and additional training
• Support from a telemedicine operations team dedicated to assisting and improving the provider experience
• Software and technology support

Please click here to apply!