Address
Form of work- Able to room patients in accordance to provider schedule in timely manner
- Accurately obtains and records patient vital signs, height and weight
- Able to document information in appropriate place in chart
- Ensures accurate maintenance of patient's medical records and that patient records are treated as confidential information both paper records and electronic
- Following departmental standards, completes records promptly, recording all necessary information
- Prepares patient for scheduled visit, assists in outpatient assessment under the direction and supervision of the Registered Nurse, Nurse Practitioner, or Physician
- Effectively identifies predictable problems and plans and provides patient care
- Completes vital signs, medication reconciliation, patient family and social history, chief complaint
- Documents to update patient records
- Prepares written paper and electronic documentation as required by the profession
- Reviews medical record to assure all previously ordered test results, lab/x-ray findings are present in the record
- Assists LPN, RN, NP, and/or Physician with diagnostic / therapeutic procedures, examinations and/or treatment for patients as appropriate
- Possesses knowledge of medical terminology.
- Communicates well with office patients and staff
- Follows up on all recorded messages left on the answering machine or voice mail.
- Ensures messages are retrieved every 30 minutes.
- Provides accurate and legible documentation of patient message to staff and/or providers.
- Demonstrates basic knowledge of insurance plans, billing and benefits and working knowledge of business office protocols.
- Ability to communicate basic insurance policies and procedures
- Obtains lab specimens per Physician/NP orders
- Orients, instructs, and trains assigned personnel working in the office as directed by Office Manager
- Assists with the orientation, instruction and training of assigned personnel.
- Serves as a resource to co-workers
- Able to be flexible to change job duties from clinical to operational in accordance to office needs
- Able to check in patient to office obtaining appropriate information needed for demographic requirements
- Able to check out patient assisting with follow up appointments, referrals, etc.
- Able to check Healthenet for insurance eligibility
- Ensures compliance with quality improvement policies, procedures and studies.
- Assists in maintaining a safe, comfortable and therapeutic environment for patient/families in accordance with office standards.
- Exhibits expertise and skill in understanding, meeting and satisfying the specific needs and behavior of the patient in all age groups.
- Communicates effectively based on the age of the patients.
- Demonstrates attitude of cooperation and professionalism. Promotes positive customer relations and maintains a professional appearance.
- Maintains harmonious relationship with unit and co-workers, providing support and assistance to co-workers to ensure quality patient care.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops where applicable
- Attends continuing education courses related to area of specialization to remain current in the field where applicable
- Attends meetings as required, and participates on committees as applicable
- Communicates appropriately with patients, visitors and co-workers
- Demonstrates sensitivity to cultural diversity
- Exhibit patience, professionalism to instill confidence
- Able to present self in a confident and professional manner to public, maintaining a positive and courteous relationship with others.
- Exhibits appropriate interpersonal skills across all age groups
- Attendance/Reliability
- Complies with Attendance Policy and reports to work on time
- Meets requirements for attendance at department meetings as requested
- Performs other related duties as assigned or requested.
