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Form of workAs a Medical Assistant at Nor-Lea Hospital District this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customers service. Must work collaboratively with all Clinical services staff in support
of direct patient services, exhibiting competency in job duties. Patient services are the key priority I this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal off fostering an environment which
promotes patient comfort and trust. Employee is expected to arrive on time and may be required to float to any NLGH clinic. The position must exemplify the core values, and mission of the organization, always exercising utmost discretion, diplomacy, and tact
in patient/staff interactions, including AIDET and service recovery. Primary duties include patient care such as prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history
summary, performs tests needed during visit i.e. fingerstick, oral and nasal swabs, urine testing, ect. Performs EKG, nebulizer, peak flow testing as ordered by provider, documentation in electronic record, education of results as ordered by provider with
supervision of provider or nurse, returning patient messages in a timely manner. Administer medications following the 5 right of medication administration. Monitor the patient or side effects, reactions and effectiveness of treatment.
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, history of present illness, brief review of systems, medication reconciliation
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; performs procedures or tests needed during visit such as fingerstick, oral nasal swabs, urine testing, lab draws, medication reconciliation, EKG, nebulizer, peak flow testing as ordered by provider. This includes understanding/maintaining the QC process for each lab test per P&P. Provides patient education as ordered by physician with regards to medications, management of disease, home treatments and special diets. Performs other position related duties as assigned.
- Keeps supplies ready by following expired supply process, inventorying stock in exam room and supply room, placing orders, verifying receipt
- Secures patient information per HIPAA Regulations and Clinic Policy maintaining patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
- Serves and protects the Medical Clinics practice by adhering to professional standards, policies and procedures, federal, state, and local requirements and participates in Quality Improvement in the department
- Administer medications following the rights of medication administration. Monitor the patient for reactions, side effects, and effectiveness of treatment. Adheres to the Pharmacy Policy and Procedures and State Board of Pharmacy regulations.
VALUES:
i - Innovation
"Forward thinking" "Exploring new possibilities" "Ambitious Goals" Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative. This is in sharp contrast to those who tend to embrace the status quo, struggle with new approaches and discourage others when they are creative and innovative in the pursuit of increased efficiency or effectiveness.
C - Compassion
"Friendly countenance" "Servant attitude" "Demonstrating genuine concern" Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration. This is in contrast to those who are unpleasant and tend to alienate co-workers, or who seem insensitive to the needs of others and tend to demonstrate a lack of respect for others.
A - Accountability
"Showing integrity" "Leading by example" "Ownership and accepting responsibility" Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individualswho make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.
R - Respect
"Considerate of cultural diversity" "Building trust" "All people are to be valued" Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers. Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or "behind their backs"). Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest.
E - Empowerment
"Allowing others to reach their full potential: "Freedom to do what is right for our patients" "Attain and share knowledge to enrich others" Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed. Using good judgment related to the level of authority given and the amount of leeway extended. This contrasts with leaders and individuals who focus more on the risks involved from the empowerment, instead of reaching the full potential of the organization.
ORGANIZATION EXPECTATIONS:
Communication
The process of sending and receiving messages with words, verbally, written or in sign language.
Customer Focus
Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers.
Initiative
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Self-Development
Lifelong, voluntary, and self-motivated learning.
Teamwork
Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
