Medical Assistant Lead (Retention Bonus!)

SEMG Medical Assistant Job Description

Certified Medical Assistant-1

Responsibilities

• Provides immunizations to patients, takes vitals, rooms on patients, clinical/clerical duties
• Prepares patients for physicians visit, preforms tests and files appropriate documents.
• Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
• Performs a variety of patient care activities to assist physicians and nursing personnel
• Delivers quality customer service and maintains established quality control standards.
• Check-out patients, assist with referral processing, and arrange laboratory services
• Prepare patients for examination, take vitals, and record patients' health history
• Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests
• Prepare equipment and examination rooms, and clean instruments
• Assist physician with medical treatments, procedures, and exams
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies
• Managing messages, prior authorizations, patient calls

Qualifications

• High school diploma or GED required
• Completion of an accredited Medical Assistant Program is required
• Current Medical Assistant Certification is preferred (Credentialing body examination (AAMA, AMT, NHA, or NCCT)
• Maintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment)
• Current Basic Life Support Certifications (BLS) for healthcare providers
• Satisfactory complete applicable competency assessments/skill checklist within 90 days of hire/transfer into MA job.
• If hired into the Southeast Medical Group Career Ladder, will be required to complete training and assessment for level hired within 90 days.
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Knowledge of medical terminology
• Firm grasp on medical practices, administrative processes, and organizational policies
• Knowledge of patient care and examination procedures
• Must be able to maintain confidentiality at all times
• Exhibit compassion and professionalism
• Must be organized and attentive to detail
• Must be able to work quickly and efficiently to assure patient comfort and satisfaction
• Able to communicate and understand verbal and written English language
• Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
• Duties require professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay
• Attends required meetings, training in-services, and participates in committees as required
• Professional appearance
• Positive attitude

Certified Medical Assistant-2

Responsibilities

• Perform all responsibilities for MA-1
• Assist in training and evaluation of new hires
• Assist in inventory management process
• Pod leader responsibilities
• Assisting other MAs and providers in need
• Assisting MA-Team Lead as directed
• Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Assists with daily and monthly quality assurance reviews including emergency kit check off.

Certified Medical Assistant-3

Responsibilities

• Perform all responsibilities of MA-2
• Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans
• Make sure early and late MA schedules are set
• Assist practice manager on clinical tasks as directed
• Maintain inventory of medical supplies – order, receiving, and returning
• Assist with patient complaints as needed
• Guide patients and clinical staff to the proper authority for any issues
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Manage and maintain ortho supply and medication samples closets

Certified Medical Assistant-Team Lead

Responsibilities

• Perform all responsibilities of MA-3
• Assist in the supervision of work and performance of clinic staff, Medical Assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Assist with interviewing new MA candidates and providing input
• Oversee and train new and existing staff along with the clinic manager.
• Assist with intake and set-up for patient visits.
• Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.
• Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
• Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Assist with other administrative projects and tasks as needed.
• Assists with daily and monthly quality assurance reviews including emergency kit check off.
• Performs other duties as assigned by management.
• Team leads are the first chain in the management ladder.
• Arranges staff to best manage patient flow.
• Handles problems and complaints from staff members.
• Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
• Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).

Note: we do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified Medical Assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants. To be promoted to the next level, certification is required.

Physical & Mental Requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 100 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids