Medical Assistant

Statement of Purpose
Coordinates and administers nursing care for medical practice patients under the direction of a healthcare provider. Maintains a cooperative working relationship with other team personnel and maintains standards for professional nursing practice, striving to meet the goals of the clinic and NCH.
Essential Functions, Duties and Responsibilities

• Reports to Practice and/or Clinical Manager.
• Receives and greets patients in a professional and friendly manner. Participates in the establishment of the immediate need and details of past medical history and prepares patient for exam.
• Responsible for checking vital signs appropriate to the standard of care relating to specific illness.
• Checks allergies and medication list updating the chart as necessary to maintain correct information for the provider. Updates the prescribed EMR to maintain accurate records.
• Reviews and reconciles medication list with patient's current medication bottles. Alerts provider regarding compliance with medications.
• Reviews patient discharge summaries to identify patients needing proactive follow-up after inpatient hospitalization.
• Provides educational resources specific to patients health needs, utilizing written material, audio/visual materials, group information and/or web based education modules.
• In accordance with directives from healthcare providers, implements minor procedures, treatments, screening tests, and administers medications and vaccines.
• Courteously speaks with patients or healthcare providers who call the office with medical concerns.
• Follows up on telephone contacts as needed.
• Informs patients of lab results or new orders as directed by provider.
• Provides for privacy & modesty needs of adolescent. Encourages participation in planning of care, and provides for emotional needs.
• Communicates face to face with geriatric patient. Allows time for patient to respond to communication. Gently removes tape to avoid skin tears. Handles patient gently, and allows slower pace for treatment and care.
• Is responsible for daily preparation and upkeep of examination rooms.
• Performs various lab studies under the direct supervision of the providers.
• Assists and completes various forms with and for the patient.
• Assists providers with special tests and procedures. Educates the patient with regards to any questions they may have pertaining to the special test/procedure and necessary follow up care.
• Participates in economical utilization of supplies and ensures that equipment is maintained in a clean and safe manner.
• Prepares instruments to return to Central Sterile Processing & Distribution for sterilization, per established schedule.
• Maintains a safe environment for patients and staff according to VOSHA guidelines.
• Helps maintain inventory of medical supplies and notifies practice manager of supply needs.
• Runs controls on lab equipment according to CLIA requirements as directed by practice manager.
• Follows procedural protocols for CLIA & VOSHA.
• Reviews and assists in maintenance of patient's electronic medical chart documenting all data collected and procedures performed.
• Attends in-service training programs as directed.
• Participates in establishment and maintenance of policies and procedures relating to clinical activities including quality assurance and compliance with OSHA regulations.
• Establishes and maintains communications and utilizes teaching opportunities with patients and other significant individuals including education regarding diet, medications and testing needs.
• Participates in team conferences and development of nursing care plans.
• Assists with or institutes emergency measures for sudden adverse developments in patients, including the use of emergency equipment when indicated.
• Safeguards and preserves the confidentiality of medical records in accordance with policy.
• Maintains patient confidentiality and follows department policies regarding release of information.
• Demonstrates an ability to work as a team member and to improve upon job performance, procedures and standards.
• Adheres to written dress code and maintains an appearance that is neat, clean and professional.
• Strives to be a productive member of the department team and of NCH. Puts time to good use; seeks out work to be done and is always willing to help contribute to the team effort.
• Demonstrates the ability to adapt to changes in procedure or workload.
• Demonstrates the ability to communicate effectively and express ideas clearly; follows written and verbal instructions carefully.
• Understands and complies with NCH Standards of Behavior and models ethical behavior as expected by our patients, colleagues and the community.
• Communicates with the practice manager on a regular basis, providing operational feedback concerning protocols and other office specific functioning.
• Working Conditions
• Machinery and Equipment: Various types of clinical equipment and computer systems.
• Physical Demands: Manual dexterity in use of equipment. Good or corrected vision and hearing.
• Heavy work-moving up to 50 lbs. at one time, occasionally, or seeks assistance from others; 10 to
• 25 pounds of force frequently.
• Exposure: May be exposed to infectious and contagious diseases. Regularly exposed to the risk of blood borne diseases.

Job Requirements
Graduation from an accredited Medical Assistant Program. 1-2 years clinical experience in an office setting preferred.
Understanding of medical and social aspects of chronic and acute disease affecting patients.
An ability to greet and interact with the public in a tactful, compassionate manner.
An ability to work in a busy office and maintain a cooperative and professional attitude.
Computer Literacy: Patient charts are maintained in an electronic format. Documentation requires an understanding of program or ability to learn and comprehend.
BLS certification required or within six months of hire.