Medical Assistant Clerk

About Us:

Leaders in recovery. Champions of hope.

Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. With nearly 60 locations in Illinois, Wisconsin, and Iowa, our physician-led team has developed an innovative, multidisciplinary, outcomes-informed approach.

Since 1916, our unmatched legacy as a proven behavioral healthcare leader is a source of hope and strength to those we serve and provides a roadmap for the best opportunity for lasting recovery. Rosecrance served nearly 50,000 clients last year.

Qualifications/Basic Job Requirements:

• High School Diploma or GED and one year of addiction treatment experience or an equivalent combination of education, training and experience
• Minimum CNA, CMA or EMT certification or greater
• Cardiopulmonary resuscitation (CPR) and First Aid training complete within three months
• Skilled in behavioral management techniques
• Ability to lead discussion and educational presentations
• Valid Illinois driver's license

Essential Responsibilities:

1. Schedule new client psychiatric evaluation appointments and follow-up medication management appointments.
2. Monitor and respond to calls to the Psychiatry appointment scheduling line.
3. Track and distribute data specific to call volume to the psychiatry scheduling line and number of appointments scheduled.
4. Conduct client health history/assessment and report to psychiatric provider prior to appointment.
5. Assist with vital signs assessments.
6. Provide follow-up communication to clients with ongoing medical concerns.
7. Monitor and document client’s response to medication and report any notable response immediately.
8. Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical staff.
9. Supervise and manage the behavior of the clients and provide appropriate behavioral interventions and consequences.
10. Facilitate communication between clinical and medical staff.
11. Provide client education in individual and group settings on topics including: medications, physical health, mental health and alcohol and substance abuse issues.
12. Assist with preparing clients for their appointments with the provider.
13. Document pertinent information daily in the EHR based on observations and involvement with the clients as required.
14. Serve as a member of the Ware Center Medical Services team and participate in all team meetings and activities.
15. Attend all scheduled meetings of staff, such as nursing meetings, department meetings, or appropriate committee meetings as designated.
16. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
17. Deliver exceptional customer service consistently to every customer.
18. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.

Pay: Based on education, experience and credentials

Location: Rosecrance Ware Center

Benefits:

• Health insurance with multiple plan options to meet your needs
• Flexible Spending Account
• Health Savings Account with company contribution
• Dental insurance
• Vision insurance
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance (qualifications apply)
• Licensure/certification reimbursement (qualifications apply)
• Paid Time Off
• Referral program
• Wellness plan

Rosecrance is an equal opportunity employer.

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf