Medical Assistant

Duties: 
PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas):
Patient Care:
1. Perform initial-response screening following protocols approved by supervising provider.
2. Escort patient to room and prepares patient for examination, procedure, and treatment.
3. Obtain vital signs and record in the electronic health record (EHR).
4. Obtain and record patient history employing critical thinking skills.
5. Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
6. Prepare, administer, and document oral, parenteral medications, and immunizations as ordered by the supervising provider, documenting administration following the six rights in the EHR while maintaining accurate medication & immunization records.
7. Document care provided during patient visit in EHR.
8. Recognize and respond to emergencies.
9. Actively monitors & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.
10. Enter medication, radiology, and lab orders in the electronic health record for provider sign off.
11. Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.
12. Enter medication refill orders per protocol.
Skills: 
Diagnostic:
1. Collect and process specimens.
2. Perform CLIA-waived tests.
3. Perform electrocardiography, respiratory and other testing based on department needs.
4. Perform phlebotomy, including venipuncture and capillary puncture.
Consultation:
1. Serve as a liaison between patients and medical staff in the event of problems or complaints.
2. Schedule, coordinate, and monitor appointments.
3. Schedule outpatient procedures.
4. Apply third party and managed care policies, procedures, and guidelines.
5. Obtain insurance pre-authorizations.
6. Enters referrals for provider sign off.
Quality Assurance:
1. Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
2. Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
3. Apply principles of aseptic and sterile technique.
4. Clean instruments and equipment per policies and procedures.
5. Comply with all HFHS and departmental specific safety standards.
6. Maintain compliance with regulatory standards regarding practice, environment, and documentation.
Instruction:
1. Function as a health care advocate to meet individual's needs.
2. Educate individuals in office policies and procedures.
3. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient's treatment plan.
4. Identify community resources for health maintenance and disease prevention to meet individual patient needs.
Other:
1. Uphold goals, policies, procedures, and expectations of the company (HFHS).
2. Support the mission, vision, and values of the HFHS.
3. Maintain examination/treatment rooms, including inventory of supplies and equipment.
4. Maintain core and applicable specialty competencies as defined by the company.
5. Other duties as assigned within scope of practice.
Education: 
EDUCATION/EXPERIENCE REQUIRED:
High school diploma or G.E.D. equivalent.
Basic computer knowledge and keyboarding skills preferred.
Ability to perform a wide variety of clinical skills as related to ambulatory patient care
preferred.
Ability to problem-solve preferred.
Possess effective interpersonal and communication skills preferred.
EPIC (Electronic Medical Record) experience preferred.
Professionally Recognized Medical Assistant Certification from the American Association of Medical Assistants (AAMA/CMA), American Medical Technologists (RMA), National Health Career Associations Certified Clinical Medical Assistant (CCMA), and National Center for Competency Testing National Certified Medical Assistant (NCMA) preferred.
Additional Requirements:
Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
OR
Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
OR
Current Professionally Recognized Medical Assistant Certification with a minimum of five (5) years of experience in clinical medical assisting.
OR
Licensed Practical Nurse (LPN).
OR
Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience in clinical medical setting within the past five (5) years.
OR
Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.
CERTIFICATIONS/LICENSURES REQUIRED:
Current BLS-C upon hire or successful completion by end of orientation.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below:
Communication Ownership
Understanding Motivation
Sensitivity Excellence
Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Works in a patient care setting with possible exposure to communicable diseases.
Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.
Languages: 
English  Read  Write  Speak
Certifications & Licenses: 
BLS