Address
Form of work
SalaryPrimary Details
Time Type: Full time Worker Type: Employee The Opportunity
Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions, giving instructions and obtaining information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy. Ensure the cost effectiveness of adjudicating a claim by being able to negotiate parts and labor and possibly resourcing parts to assist the company in and meeting our customer needs and our obligations for both our RV and Automobile customers. This position is in a call center environment.
Primary Responsibilities
- Provide timely, personalized and quality customer service to both internal and external customers. Our customers are our first priority.
- Determine validity and accuracy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
- Enter information into claims systems to document the claim properly, verify parts and labor pricing, and to adjust and settle claims
- Respond to customer service inquiries according to the terms and conditions of the policy
- Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on the service contracts and policies
- Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex issues
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Required Education
- High School Diploma/GED
Required Experience
- 2 years relevant experience
Preferred Competencies/Skills
- Provide personalized and quality service to meet the expectations of internal and external customers
- Follow established guidelines to focus on details and complete tasks attentively and thoroughly
- Communicate information in a clear, well-organized, and professional manner
- Complete tasks attentively and thoroughly
- Establish and maintain effective and respectful relationships with internal and external customers
- Communicate information in a clear, well-organized, and professional manner
- Respond to both verbal and nonverbal cues
- Negotiate skillfully in situations with both internal and external customers to settle differences
Preferred Experience
- Experience in an automotive or RV repair or experience as a Mechanical Breakdown claims processor
Preferred Licenses/Certifications
- National Institute for Automotive Service Excellence (ASE) certification
- A Claims Adjusters license from any state
Preferred Knowledge
- Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel
- Working knowledge of mechanical failures and repairs
- Basic knowledge of material damage estimating processes, systems and requirements
- Basic understanding of claims department processes and procedures
- Basic understanding of insurance policy and contract language
- Basic knowledge of claims legal regulations and processes
Spanish or French speaking a plus.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE — let’s make it happen!
https://www.linkedin.com/company/qbe-north-america/
US Only - Travel Frequency
- NA
US Only - Physical Demands
- General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
- Individual Contributor
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Hourly Salary Range: $22.75 - $34.25
AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
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Hourly Salary Range: $25.25 - $37.75
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
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Hourly Salary Range: $28.75 - $43.00
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
