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Form of workJob Description
Care Team Assistant - MCOT - Temporary (6-9 months)
Hiring Range: $18.13 - $21.75 per hour
Hiring Range: $18.13 - $21.75 per hour
The Care Team Assistant provides support for the operations of the Mobile Outreach Team (MCOT), including triaging calls and helping respond to client requests, coordinating communication between the team, clients, and their families, serving as a liaison with other departments and teams within KMHS, organizing and producing materials and reports to maximize efficient team functioning.
Major Responsibilities/Tasks:
- Receive phone calls, take messages, and route them to the appropriate staff effectively and timely. Ensure prompt and courteous responses to all internal and external customers. Be capable of triaging crisis situations and assigning calls appropriately.
- Assist members of the YMCOT in gathering information on crisis calls, as necessary. Maintain familiarity with Credible to access necessary information promptly and effectively.
- Maintain a system for tracking location(s) and ETA and ensure the ability to contact members of the YMCOT who are in the field.
- Complete, edit, type, and distribute forms, internal or external correspondence, reports, etc., as requested. Ensure all written or organized communication is prepared neatly, accurately, and professionally.
- Maintain neat and accurate legal program files, records, and logs on an ongoing basis.
- Maintain and complete monthly statistical information used by the YMCOT Supervisor accurately and timely, as requested.
- Send various external and internal documents to Records to maintain the EMR system for the YMCOT and other departments, whenever requested.
- Maintain complete knowledge of unit forms and how they should be completed.
- Maintain a complete and accurate database of all YMCOT forms in the word-processing system; revise and update as necessary. Assist in the maintenance of up-to-date Policy and Procedure and Training manuals. Ensure that updated information and forms are placed in the manuals promptly.
- Maintain adequate levels of readily available supplies for the YMCOT. Prepare requisition forms as necessary to maintain supplies.
- Assist the YMCOT supervisor in setting up team meetings, producing agendas, and writing minutes.
- Interface with other agency departments to best serve the clients and support the team.
- Attend to the neatness and orderliness of the work areas. Process work orders as necessary to ensure facility and janitorial needs get met. The process IS work orders as required to ensure that all unit computer stations, copiers, telephones, and fax machines are maintained in working order.
- Disclose limited client information as necessary to the position as trained. Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures. Complete all required training and annual refreshers.
- Assist team in keeping HIPAA standards.
- In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
Minimum Qualifications:
EDUCATION: High School Diploma or GED
EXPERIENCE: Entry level (no prior related work experience)
CERTIFICATION: WA Registered AAC: this is the previous AAC and has no education or experience requirements to meet. This can be obtained once hired.
Preferred Qualifications:
EXPERIENCE: Experienced (minimum 2 years of job-related experience)
Coursework in medical/psychiatric terminology.
Experience using an Electronic Medical Record (EMR).
Performance Requirements:
KNOWLEDGE:
- Maintain basic knowledge of medical records, IS, and HR procedures and forms to answer staff questions and facilitate problem-solving.
SKILLS:
- Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
- Strong communication skills are required.
- Strong organizational skills are required to prioritize various work assignments.
- Communication ‑ Communicates clearly and concisely.
- Computer skills - Proficient in Word, Excel, PowerPoint, and other Microsoft Office environments.
ABILITIES:
- Demonstrated ability to work in stressful situations (i.e., clients in crisis, numerous telephone calls).
- Demonstrated ability to work independently and as a team member.
- The ability to proficiently operate a personal computer, fax machine, printer, and copier.
Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Frequent mobility and/or sitting required for extended periods.
Mental/Physical Requirements: While performing the job duties, the employee must walk, sit, use hands and fingers, reach with arms, talk, or listen. Peripheral vision is also required for this position.
