Mazda Service Advisor

Ourisman Mazda/VW of Rockville has immediate opening for an Assistant Service Manager/Service Advisor. We are looking for individuals with experience and proven track records of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. This is an opportunity to join one of the area's top automotive companies. Two or more years experience is preferred but not a requirement. Equivalent technician experience qualifies you as well.

Automotive Service Advisor Responsibilities and Duties

• Greet customers in a timely, friendly manner and obtain information
• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Reynolds and Reynolds experience a plus

Automotive Service Advisor Qualifications and Skills

• High School Diploma or Equivalent
• Minimum of 6 Months Experience in Customer Service Position
• Fluent English--Bilingual a plus
• Automotive Knowledge Preferred But Not Required
• Quality Focus, Productivity, and Problem Solving
• Strong Teamwork and Communication Skills
• Out-going personality with experience at developing relationships
• Can work in a fast-pace environment, are organized, and can manage time efficiently
• Must have valid driver's license

Ourisman Automotive Group is an equal opportunity employer operating a drug free work environment.

Job Type: Full-time

Pay: $70,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Work Location: In person