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Form of workThe Washington Spirit Matchday Credential/Radio staff will represent the Washington Spirit at the staff check-in during all home matches at Audi Field. This position is essential for maintaining proper access control policies for guests of the Washington Spirit on matchdays. The Matchday Credential/Radio staff will be responsible for completing administrative and operational tasks, providing assistance with any credential issues, and delivering excellent customer service to guests. Matchday Credential/Radio staff will operate under the direction of the Operations Managers and the Director of Matchday Operations.
This position is seasonal and part-time for the 2024 club match schedule. The work schedule is set on an as-needed event/match basis. There are no guaranteed number of hours per week.
Duties/Responsibilities:
- Responsible for keeping matchday credentials extremely organized, using on-site printing software effectively, and properly utilizing a two-way radio.
- Opening, operating, and closing Audi Field staff check-in on matchdays.
- Inputting, tracking, and confirming of all match day credential requests.
- Distributing and tracking of staff radios.
- Effectively utilizing knowledge of credential policies and procedures.
- Providing excellent general communication for guests during check-in.
- Answering questions for guests about activity and service locations inside the venue.
- Ensuring a positive experience at check-in through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance, and service. Performing other related duties as assigned.
Requirements:
- The ideal candidates will reside in the DMV area.
- Must be at least 18 years of age. High School Diploma or equivalent is required.
- Required to travel frequently, within the DMV area with own vehicle transportation.
- Previous experience in venue operations is preferred.
- Previous experience with security administration is a plus.
- Available for all of Washington Spirit home matches at Audi Field
- Indoor and outdoor work with some exposure to adverse conditions
- Available to work flexible hours including evenings, weekends, and holidays in support of matches and events.
- Proof of COVID-19 Vaccination prior to employment start date.
Skills/Abilities:
- Excellent technological competence. Eager and willing to learn new software and systems.
- Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable.
- High-level communication, attention to detail, and customer service skills
- Able to adjust quickly to unforeseen circumstances.
- Able to actively communicate information calmly, clearly, and concisely with staff members and guests. Passionate about the Washington Spirit, women’s soccer, and women’s sports and willing to continue learning and supporting the organization’s mission, values, and goals.
ABOUT THE WASHINGTON SPIRIT
The Washington Spirit is a founding club in its 11th season of the National Women’s Soccer League (NWSL) proudly representing the Washington, DC metropolitan area. It is the first franchise to have a minority woman hold a majority stake. A visionary entrepreneur, Michele Kang, is leading a new era for women’s sports with a vision to:
1. Become the most preeminent sports organization in the world;
2. Build a high-performance culture of winning on and off the pitch;
3. Train women as women; and
4. Motivate and inspire the next generation of girls and women.
Washington Spirit will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform critical job functions. Please contact us to request an accommodation at HR@washspirit.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
