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SalaryAre you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for a Customer Advocate - Mass Transit to identify clients that meet the criteria for using the Public Transit. You will partner with the Transportation and Quality Assurance departments to ensure smooth coordination of the potential clients to public transportation. You will maintain an open line of communication with superiors and co-workers, recipients, facilities, and public transit systems. You will report to the Customer Advocate management team.
You will...
- Identify potential Medicaid recipients/ clients that meet the criteria for using the Public
- Distribute transit tickets and monitor usage
- Work with the Customer Advocates and Member Experience departments to ensure smooth coordination of the potential clients to the bus
- Maintain an open line of communication with superiors and co-workers, facilities and public transit systems
- Remain knowledgeable of public transit bus routes and schedules
- Create spreadsheets showing 12 month goals and projected cost savings
We are excited to speak to someone with the following...
- High School Graduate or General Education Degree (GED)
- 0-2 years of prior customer service, heavy phone volume and data entry experience
- Knowledge of Medicaid guidelines and covered services
- Public transit experience
- Type 35+ words per minute.
Salary: $14.23 - $19.21
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post
- -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
