AddressThere’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
As an In HouseMarketing Representative, you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. Responds to guests in a timely manner and represents HGV’s Cultural Values while demonstrating Customer Services based on HGV Values.
- Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing
- Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
- Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
- Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
- Maintains established Minimum Performance Standard on monthly basis.
- Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold.
- Contacts all guests through onsite call campaigns through company CRM systems.
- Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
