Job Description
This position provides functional and technical support to the users of the CRM solutions, which include account and opportunity management, sales process, pipeline conversion, customer feedback, pre-call planning, and data gathering.
Other aspects of the position:
Analytics: Perform regression testing to track outcomes against actions.
Reports: Develop reports and presentations for sales and management.
Support:
- Provides system support to system users including troubleshooting user issues
Standards:
- Maintain and govern standards.
- Manage SOPs and other user documentation.
- Establishes expectations for system users.
Data Access: Controls access to the system.
Changes:
- Amalgamates requests for improvements and enhancements of functionality.
- Participates in any improvement projects requested by the organization.
Quality Assurance: Reports defects and verifies fixes on the implemented solutions.
Requirements:
Bachelor's Degree
Technical support experience desired.
Data analysis experience.
Strong communication skills written, oral, public speaking.
Schedule:
schedule is flexible, 8 hours daily. Overtime is rare but would be preapproved occasions.
This role is a hybrid 3 days per week in office. The HM would prefer a candidate who is local and can be in the office with the team, but they wouldn't rule out a candidate who needs to be remote if they're a good fit.