Market Research & Customer Insights Manager

Company: Protos Security

Location: The candidate may work remotely in the EST or CST time zones

Reports to: Director of Product Marketing

The Company:

Protos Security (“Protos” or the “Company”) is the largest technology-enabled Security Officer Management company in the U.S. Protos offers its clients a customized and integrated approach to managing security officer programs, video monitoring solutions and video equipment services through over 4,000 vendors, comprising the industry’s largest network of screened and vetted security officers, combined with. The Company also offers security officers through its in-house manned guard division and provides clients with workforce and vendor management software solutions. Protos delivers holistic security risk mitigation services to Fortune 500 clients throughout North America, Puerto Rico, and the Caribbean.

Protos was the first, and remains the only, security management company to provide clients with uniformity in timekeeping, incident reporting and useful data analytics that are accessible 24/7 through its proprietary platform. When coupled with a dedicated Account Manager, Protos provides a full suite of security solutions that (i) reduces the client’s administrative burden, (ii) improves the quality of service through a flexible, deep vendor network, (iii) enables clients to gain actionable insights/analytics on performance, and (iv) yields superior customer service when compared to other national competitors.

Protos has experienced significant growth in recent years, both organically and through acquisitions. Although Protos was originally established in 2006, the companies combined under the Protos umbrella have been in business for more than 70 years and the enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Through its parent company Security Services Holdings LLC, Protos has been majority owned since February 2019 by Southfield Capital, a Greenwich, CT based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, as well as both strategic and acquisition support.

For more information, visit https://protossecurity.com and https://www.southfieldcapital.com.

Overview:

Protos Security is looking for a skilled researcher and survey designer to join its growing team. The Market Research & Customer Insights Manager will initiate, plan, and execute internal and external feedback and survey projects used to analyze business insights in support of the company’s objectives and strategies. The role will collaborate with stakeholders from various departments and functions to ensure that the scope and recommendations of the analysis align with evolving needs.

You will be a valued member of our Marketing team, instrumental in helping to identify gaps in both product offerings and service delivery, with the goal of improving overall business performance and customer experience. Implementing your research and competitive intelligence gathering skills, you will help Protos navigate market trends, make informed decisions, and strategize effectively to stay ahead of the competition.

The person in this role should have strong analytic reasoning skills and ability to understand the market and business context, while managing all relevant information / data (both primary and secondary insights), to tell a compelling story that leads to specific and actionable business recommendations – comfortably presenting findings to a variety of teams.

If you are passionate about leveraging data to drive strategic decision-making and thrive in a collaborative environment where innovation is encouraged, we invite you to apply for this exciting opportunity.

Essential Duties and Responsibilities:

The Market Research & Customer Insights Manager will be an integral addition to our well-established Marketing department, stepping into this newly crafted role to lead our research and insights program, while also overseeing the implementation of any related software solutions.

• Manage the Market Research and feedback program end-to-end, from understanding research objectives, selecting the appropriate methodology, managing survey platforms, and sharing insights/recommendations with stakeholders and executive team
• Determine survey requirements including sample considerations, screening criteria, research methods, response scales, etc., based on specific business, department and research objectives
• Provide best-in-class survey writing and participate in the development and execution of analytic plans
• Gather and analyze primary and secondary data
• Gather, analyze and disseminate information about market conditions, competitors' strategies, and industry trends to support the organization's strategic decision-making process
• Ability to perform market, industry, financial and economic analyses, including competitive intelligence
• Identify appropriate research methodologies for specific research needs
• Promote the "voice of the customer" throughout the organization, with a focus on product and service innovation
• Lead meetings (ie: brainstorms, results sharing, etc.) with various stakeholders at all levels throughout the organization
• Work closely with internal and external stakeholders to understand their data needs and provide timely and relevant data-driven solutions to support their initiatives
• Work collaboratively with Marketing, Customer Engagement, Quality Operations and Project Management teams to achieve common goals and deliver data-driven excellence
• Harness the power of data to uncover valuable patterns, trends, and opportunities within end-user interactions
• Manage various research studies simultaneously (multi-tasking) under tight deadlines

Knowledge and Skills:

• 3-5 years primary Market Research, business/competitive intelligence experience
• 3+ years’ experience developing surveys, analytic plans and writing research reports
• Strong Market Research, quantitative and analytical skills
• Experience with subscription resource data collection / advanced knowledge of Qualtrics, Medallia or similar platform
• Advanced MS Office skills (Word, Excel, PowerPoint, Outlook)
• Experience with tracking, measuring and building KPIs
• Highly detail oriented
• Comfortable with numbers and numerical relationships
• Excellence in verbal and written communications skills, presentation of complex business and data analyses, and storytelling
• Ability to collaborate remotely with different team members across various functions and departments
• Naturally curious and logical with strong analytical and problem-solving skills

Work Expectations: This is a full-time remote position with core hours of 9am - 5pm M-F Eastern. Travel expected approximately 10% for customer events, tradeshows, and team meetings.

Position Type: Full-time, Exempt

Compensation: Compensation includes base salary and will be commensurate with experience. The Company offers a competitive benefits package including Medical, Dental, Vision, Flexible Spending Account / Health Savings Account, 401(k), Disability, Employee Assistance Program, Paid Time Off Package, etc.