Market Provider Engagement Director

** Candidate will need to reside within 100 mi radius of Asheville, NC

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Market Provider Engagement Director opening with Parallon today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Market Provider Engagement Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Manages Customer and Physician relations related to Enhanced Scheduling and Authorization services within respective areas. These customers include: physicians and surgeons, CEOs of hospitals, Assistant Vice President, Facility leadership and Chief Experience Officer. Scheduling and Authorization leadership and operations. The Director, Market Provider Engagement is a key leadership role and works as an extension of hospital leadership and operations, focusing on key internal and external customers to build relationships, grow volumes; develops strategic initiatives to nurture and support growing patient referrals through the Enhanced Scheduling and Authorization services. Brings disciplined and tactical approach to overseeing assigned areas, developing strategic relationships within the provider community to prioritize, achieve, and exceed goals.

What you will do in this role:

• Manages assigned territory, leading relationship development and new business generation.
• Identify and build relationships with referring physicians, schedulers, and both clinical and office staff of physician practices
• Understand local market within assigned territory and helps to make recommendations around trends and opportunities to develop a clear service line strategy and growth plan with measurable results
• Partners with business unit in development of short and long range marketing plans and budgets provided
• Routinely monitors competition in marketplace and benchmarks against competition
• Engages with and solicits feedback from referring physicians to understand strengths and weaknesses
• Participates in annual strategic business planning; manages territory strategically to increase the number of referrals and drive volumes
• Works across multiple departments to ensure issue resolution
• Routinely meets with management, service line leaders, and others to complete tasks and resolve issues
• Routinely monitor and gain information on competition in the marketplace. Benchmarks against competition.
• Reports on activity levels, including outcomes on initiatives which focus on volume growth and problem resolution
• Visits each region on a scheduled basis, approved by leadership, to ensure health of continued partnership
• Serves as a liaison between business office, practice and/or facility to help uncover customer needs and concerns.
• Maintains comprehensive knowledge of Enhanced Scheduling and Authorization processes, including system navigation in each application/system as necessary
• Promotes the organization in positive manner and sets the example for company standard of excellence
• Identify and research potential areas of growth.
• Encourages teamwork through cooperative interactions
• Understands and agrees to role-specific information security access and responsibilities
• Ensures safety and confidentiality of data and systems by adhering to the organizations information security policies
• Capable of troubleshooting, tracking metrics, interpreting results, and ensuring compliance
• Performs other responsibilities as assigned
• Adheres to and supports organizational IT&S standards, policies, and procedures.
• Adheres to Code of Conduct.

What qualifications you will need:

• Bachelor’s degree from an accredited college or university required (consideration may be given to candidates with equivalent experience).
• Master’s degree in Healthcare, Healthcare Administration or Business a plus.
• Equivalent work experience may substitute degree.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Market Provider Engagement Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.