Marina Concierge

The Concierge is responsible for providing excellent customer service to boaters including completing reservations, answering questions, and providing directions. Reporting to the General Manager and working alongside other teammates, they will accomplish assisting boaters with directions, reservations, troubleshooting, and other inquiries. The purpose of this role is to ensure boater satisfaction and being responsible for accepting payments. This role will support Oasis Marinas in promoting all aspects and business of the marina by maintaining the highest level of guest services. A successful concierge will be organized, have excellent communication skills, and have great attention to detail.

• The position requires making slip reservations for individual boaters, boat clubs and assisting with long-term lease arrivals.
• Provides customers with information about the marina, internet, and/or amenities of the facility and main attractions in the area.
• Set up, maintain, and post daily revenue journals.
• Delivers messages, items and/or guest amenities as requested.
• Explains rates for transient guests and accepts payment.
• Completes all tasks in a timely manner as instructed by the General Manager
• Treats boaters and associates with courtesy, respect, and dignity
• Process all reservation forms, folio cards and payment for dockage, concierge services for slip owners and guests.
• Operate reception desk, Telephone and VHF Marine radio communications, dockage coordination, fuel dock coordination and log, vessel key log maintenance, outside contractor insurance compliance, and MMS software operations.
• Maintain boater's lounge appearance and inventory.

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

About You:

• General accounting skills
• Must be acquainted with Microsoft Office software or able to learn.
• Possess effective written and verbal communication skills.
• Computer and Data Entry skills
• Customer-service driven attitude.
• Experience in QuickBooks is preferred.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency in MS Office, including the ability to operate computerized accounting systems and Excel.

Why Oasis?

• Medical, Dental and Vision Insurance for Full Time Teammates
• Paid Time Off for Full Time Teammates
• 401K plus matching for Full Time Teammates
• Training
• Great company culture with growth and upward mobility
• Company Values focused on Trust, Action, Service Growth and Purpose

About Oasis Marinas:

Founded in 2014 and based in Annapolis, Maryland, Oasis Marinas (Company) is the premier third-party marina management company in the United States, providing marina owners support across all aspects of marina management while ensuring boaters receive consistent, quality service and experiences. Oasis Marinas was founded by a team of boat owners with deep industry knowledge in facilities management, hospitality, and marketing; the company’s senior management team has decades of experience and a passion for hospitality. At present, Oasis manages multiple marinas across the United States and has an extensive pipeline for additional managed marinas and marina development and consulting projects