Manual Qa Analyst

Description:
The State of Connecticut, Paid Family and Medical Leave Insurance Authority (the "Authority "), has an anticipated opening for an experienced Software Quality Assurance (QA) Analyst. The Software QA Analyst works for the Solution Delivery Lead and is responsible for executing complex test plans to ensure the delivery of quality software applications. The QA Analyst is involved in test planning, writing test cases, documenting expected results, test execution and release deployment. Types of tests include manual functionality testing, accessibility, usability, and performance testing.
Examples of Duties:

• Gain a full understanding of the capabilities of the platform
• Perform evaluations of capabilities of our custom software applications and determine what functionality should have manual test scripts created and/or updated
• Identify, record and track enhancements and bugs in Jira associated with the development and testing of our custom software applications
• Determine test script candidates for record and playback testing using Selenium IDE
• Execute test plans for each release utilizing a combination of manual testing and Selenium IDE execution
• Review overall test results to identify areas of improvement
• Contribute to QA reports to support software health and deployment readiness decisions
• Record and track any bugs or issues in Jira, including cause and solution
• Participate in required feature refinement sessions to define acceptance criteria for solution and test components
• Collaborate with the software developers and technical architecture team to resolve issues and recommend solutions
• Maintain system documentation as required
• Assist in training new business team members as required
• Actively and consistently support all efforts to simplify and enhance the customer experience

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
• 5+ years' experience with software development, business/systems analysis, or testing
• 3+ years' experience with QA testing
• Experience using Jira and Xray Test Management
• Experience with Salesforce and Salesforce Report Builder
• Experience with automated testing tools such as Selenium
• Experience with the agile software development
• Experience with accessibility testing

Other Key Skills:

• Interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment.
• Keen attention to detail.
• Strong analytical skills.
• Verbal and written communication skills.
• Demonstrated ability to share authority and responsibility in high stakes, complex and fast-moving work environment.
• Project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities.
• Relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion.
• Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.)
• Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organizational ecosystem.