Manager, Website Ux-Ui

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Job Summary
This role is responsible for studying the usage data and user input for terminix.com (and other customer-facing web sites) and managing the team which is creating user interface designs and mock-ups that will mimic the actual user site interaction, in order to improve the adoption and engagement rate of site visitors. In this role, the goal is always to increase the site's reach by improving the interactivity and enjoyment of terminix.com + other external-facing web sites, thereby capturing more revenue and leads for the online channel. This person will also own coordination of the implementation of user experience changes and include people management of our site developer and designer.
Key Performance Indicators

• Site Engagement Metrics (CTR, Bounce Rate, avg time/session, % of site visits entering the engagement funnel, # of funnel entries)
• Leads from tmx.com/% of site visits turning into leads
• Code quality & stability
• IT rework before launch/ 0 error messages

Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Relentlessly assess page-level data to analyze site-level user experience improvement opportunities across our sites; assist with weekly & monthly reporting of key site metrics
• Consult with various page/section/content owners to optimize UX at a deeper page level within our web sites
• Take initiative to streamline user flows, identify opportunities through exploratory data analysis, and think creatively to contribute value in ambiguous and unstructured problems
• Run reports and explain maximization opportunities, cost pitfalls and competitive trends for all UX, using presentation vehicles that are most effective for communication - visualizations, infographics, interactive clickable wireframes, and executive dashboards to show potential and actual impact from UX changes
• Own the prioritized list of A/B testing and personalization experiences via our CMS
• Coordinate closely web developer and drive implementation to ensure accurate risk assessments/feasibility recommendations as part of the UX concepts you recommend
• Work hand-in-hand with web designer(s) to match UX efficiency with outstanding, emotion-driving site update proposals
• Stay on top of the latest UX software and industry trends
• Recommend and prioritize UX improvement opportunities on terminix.com and other related company-owned sites.
• Purposefully drive a culture of testing and learning in the Digital Marketing organization
• Implement various code on website to help site engagement and performance, including potentially, HTML, Schema and JSON.
• Facilitate various A/B and personalization tests through CMS, working closely with UX, IT and other marketing stakeholders
• Work closely with IT to report and resolve technical issues and errors identified through web crawls, QA and other reporting tools

CANDIDATE SUMMARY
Required Experience

• Minimum 3-5+ years of digital experience, with at least 2 years focused on UX; people management experience preferred
• Hands-on experience with online website & CMS management, analysis, and optimization: Sitecore, Oracle, Adobe, Optimizely, etc
• 2+ years' experience in UX principles (including motivation studies, psychology of behavior, optimization variables, and metrics)
• Deep knowledge of digital optimization strategies and best practices.
• This candidate must possess superior verbal and written communication skills.
• Excellent organizational skills with a heightened sense of attention to detail are key characteristics of the perfect candidate.
• Strong interpersonal skills that allow for healthy internal and external relationships are a must.
• Additionally, strong computer skills whereby the candidate is fluent in Online Content Management Systems, Microsoft/Google Office applications, etc.

Required Leadership Traits and Characteristics

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers and customer support employees.
• Strives towards making a positive impact on society and the environment across the Marketing spectrum, establishing RTX as a leader in this space
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.

Formal Education, Qualifications or Training

• Bachelor's degree in a related area, BA or BS;
• Master's degree preferred.
• 5 years of Marketing management experience
• Knowledge of digital tools to communicate with, foster collaboration, and share best practices with marketing professionals a plus.

Why Choose Rentokil ?
A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth

• Multiple avenues to grow your career
• Rentokil is a Drug Free workplace
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?
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