Manager, Training Delivery

Title: Manager, Training Delivery

Location: Corporate

Role Description

Reporting to the Director of Training Delivery, the Manager, Training Delivery is accountable for both delivering – and for directly managing a team of others who will deliver – a variety of highly visible, high-stakes learning experiences across different modalities and tools.

Training Delivery Responsibilities

• In accordance with a proprietary framework for learning delivery excellence, facilitate meaningful virtual (primarily) and in-person (very occasionally, as needed) learning experiences using a variety of tools and across a range of subject areas including - but not limited to - new-hire onboarding training

• Provide coaching and feedback to learners during and outside of training sessions

• Manage logistics for learning programs as needed, including scheduling, preparing and disseminating training materials and coordinating with participants

• Keep up-to-date with Oak Street Health workflows; Oak Street best practices; and industry trends, and incorporate into training programs when appropriate

• Interview, hire, and onboard training team members

• Manage performance of training team, including observing and coaching team members and conducting performance reviews

• Manage team schedules, including making training/producing assignments weekly

• Measure the effectiveness of training programs, and suggest and lead continuous improvement efforts for the function

• Make meaningful contributions to content design/development

• Work closely with the learning coordination team to continuously improve Training Delivery operations and communications

• Keep up-to-date with industry trends and best practices and incorporate into training programs when appropriate

• Other duties, as assigned

We’re looking for motivated individuals with:

• Expertise in Oak Street Health care model and operations

• 1-2 years of experience in training front-line employees in a clinical or corporate healthcare setting

• At least 1 year of experience in expertly facilitating formal high-stakes learning experiences

• Demonstrated ability to effectively engage and motivate learners in gaining comprehensive understanding of learning content

• Excellent time management awareness and skills

• Critical reasoning and problem-solving skills

• Ability to work collaboratively with subject matter experts, instructional designers, and other learning stakeholders in ensuring training content is up-to-date and relevant

• Strong organizational skills and attention to detail

• Excellent communication and interpersonal skills

• Bachelor's degree in a relevant field, such as healthcare, education, or communications is preferred

• Excellent judgment, trustworthiness, and ability to maintain confidentiality

• Clear, direct, and accessible verbal communication skills

• Excellent listening and feedback delivery skills

• Strong knowledge of industry trends and best practices in training and development

• Experience working on a multidisciplinary Learning team

• Knowledge of/prior experience with, or an ability to quickly come up to speed on, Oak Street Health’s care model

• Ability to travel as needed (approx. 10% of the time with advanced notice)

• Experience working with Medicare is preferred

• Experience with measuring training effectiveness and making recommendations for improvement is preferred

• Proficiency with (or an ability to quickly learn) the following job-related tools is preferred:

  • Video conferencing software such as Zoom, Microsoft Teams, and Google Meets

  • Presentation software such as Microsoft PowerPoint or Google Slides

  • Interactive whiteboards such as Miro, Google Jamboard, or Microsoft Whiteboard

  • Collaboration tools such as Google Drive or Microsoft SharePoint

  • Learner response systems such as Poll Everywhere or Kahoot

  • Online assessment tools such as Google Forms or SurveyMonkey

  • Screen sharing and recording tools like Camtasia

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health