Supervisor – Delivery & Service Training.

Job Summary

Primary job function will be Coordinate all licensing, delivery, and orientation functions related to new upfits, bearing in mind production schedules and customer expectations.

What will you do?

• Maximize customer satisfaction with the vehicle handoff experience.
• Maintain specialized delivery programs for key accounts.
• Develop the technical knowledge and customer service capabilities of delivery specialists.
• Develop and implement procedures to increase efficiency, reduce cost, and improve customer satisfaction.
• Create efficient and cost effective weekly schedules for delivery specialists. This will include travel arrangements.
• Engage external (FMC, customer) and internal (account management, accounting, operations) stakeholders in a timely manner to procure and complete licensing and delivery paperwork as needed.
• Complete and document pre- and post-delivery phone calls, and escalate concerns to account management or warranty groups as appropriate.
• Manage and generate temporary registration permits as appropriate.
• Collect, review, reconcile, and log expense account information related to delivery services.
• Manage fuel cards and audit monthly usage reports.
• Report all shipping delays or cancelations in a detailed manner to appropriate stakeholders in a timely manner.
• Log all relevant job-specific dates and notes into job files in a timely manner.
• Prepare and present weekly status reports.
• Perform all other duties and special projects as assigned.

What are we looking for?

• 2+ years in a supervisory role.
• Experience in transportation and logistics preferred.
• Strong organizational skills.
• Ability to prioritize tasks and make appropriate decisions. Ability to reprioritize in real time as variables change.
• Ability to supervise, motivate, coach, and objectively evaluate performance of remote employees and external partners.
• Critical thinking, analytical skills, and problem solving skills are required.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to interact and work with employees at all levels in the organization including executive management as well as customers.
• Ability to explain complex concepts to non-specialists.
• High School Diploma or Equivalent.

What we offer:

Benefits include competitive pay, tuition reimbursement, new car discounts, on the job training and development and much more.

Job Types: Full-time, Part-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Day range:

• Monday to Friday

Experience level:

• 3 years

Shift:

• Day shift

Experience:

• Supervisor: 2 years (Preferred)
• Dispatching: 2 years (Preferred)
• Logistics: 2 years (Preferred)

Ability to Relocate:

• Bartlett, IL: Relocate before starting work (Required)

Work Location: In person