Manager - Tech Lead, Restaurant Technology

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of innovative opportunities for the business. At McDonald’s you solve technology innovation challenges at an incredible scale, and work across global teams who are always up for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you see your friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants efficiently and effectively.

The Manager Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall deployment and adoption of POS and capabilities within our restaurants.

Accountabilities & Responsibilities:

• Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald’s Point of Sale System
• Drive a technical direction for the product, participate in any relevant partner selection, and lead a development team
• Assist with critical transformation effort to modernize McDonald’s POS and reduce complexity and time to deploy
• Partner with our restaurant platform, product, and engineering teams to review architecture, solution designs and drive alignment on a Platform and Application North Star
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE’s) of the respective squad (only if not TL reports present)
• Partner with PM (in a Product squad) to own the entire lifecycle of the backlog grooming process
• Lead the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD
• Ensure the code development is in line with the architectural, quality and security standards and practices
• Maintain documentation standards for all software shipped by the squad
• Answer technical questions from the squads and stay accountable for technical solutioning
• Accountable for deployment of new features including QA, push to production and defect remediation
• Mentor junior TLs
• Assist and be the subject matter authority on features and capabilities to our development partners and other product teams to ensure alignment
• Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business.
• Build and implement optimization experiments to validate and optimize features adoption
• Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of products
• Provide leadership to team members and peers by collaborating; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; leading resources; driving the resolution of issues; and holding self and team accountable for results
• Serve as a technical subject matter professional for junior configurators, providing on the job mentoring/training, assisting with configuration design, and reviewing work products

Basic Qualifications

• Significant software development experience, with knowledge of Agile software development process
• Experience partnering with stakeholders across an at-scale, complex, global matrixed org setup
• Excellent understanding of latest development technologies
• Experiences with code refactoring, design patterns, design-driven development, continuous deployment, highly scalable applications, and application security
• Expert in pair programming, continuous integration, test-driven development & incremental design
• Experience in Agile Development, application of Agile techniques and delivery practices
• Promotes adoption of Agile methodologies to secure outcome-driven mindset in product teams
• Strong communication skills with ability to explain complex technical decisions to non-technical stakeholders
• A bias toward action and incremental improvements
• Strong quantitative analysis skills; analytics mindset and skills in research and analysis
• A passion for driving an improved customer experience as well as a passion for improving operations
• A love of new technologies and the drive to find ways to implement better tools and processes
• Retail and Digital technology experience - especially point of sale systems
• Experience translating customer needs into product features
• Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners
• Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
• Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
• Curious, task-oriented, and a self-starter with a strong bias for action; Proven track record of “getting things done”
• Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation

Preferred Qualifications

• Computer Science / Engineering degree
• 3+ years of technology experience required.
• .Net Framework Experience preferred.
• 1+ years of Agile Product Management experience, preferably on customer-facing products leading agile development teams.

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.