Manager Software Engineering

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

Responsibilities:

• Lead of Lodging Inventory and Sales Platform from delivery to sustainment. comprised of cast members, 3rd party, and MOSA vendor resources. 
• Strategic oversite, optimization, and improvement of vendor and partner relationships.
• Work with team and partners on software delivery vendor for source code compilation, security compliance, vulnerability scanning, and building deployable units with sufficient code coverage, unit tests, and performance measures. This is a strategic partnership across security, database, vendor, and engineering teams.
• Directly supervise, mentor, and develop the technical staff consisting of software engineers, platform engineers, build engineers, etc. ensuring that they are motivated, productive, and working to their full potential.
• Assist resources with conflict resolution and prioritization of conflicting demands and schedules.
• Inspires and motivates team members to perform at their best through positive reassurance and incentive initiatives.
• Identify potential problems and implement process improvements to enhance the efficiency and effectiveness of technology projects as well as sustainment operations.
• Collaborate with cross-functional teams across Sales, Product, Pricing, Revenue Management, and multiple Cross Technical Engineering Teams to define and influence long-term strategy for Commerce/Sales platform.
• Coordinate different teams to cultivate the exchange of ideas and provide cross-team learning opportunities.
• Participate and drive initiatives in the broader Disney Technology organization and ensure that products are created in a platform-centric manner and is metrics and performance-driven to ensure they are future-ready.
• Participates in 24x7 on-call manager rotation with other managers.
• Be able to work on multiple projects, initiatives, and workstreams simultaneously.
• Implement standard methodologies for software development, deployment, and maintenance.
• Ensure the stability, availability, scalability, performance, and security of systems.
• Know the latest industry trends and advancements in technology.
• Drive continuous improvement initiatives within the team and across the organization. 
• Cultivate a culture of innovation, collaboration, and excellence.
• Handle and prioritize the team's workload to meet deadlines and the work you're doing.
• Provide technical leadership and guidance to team members.
• Evaluate and recommend new technologies and tools to improve efficiency and effectiveness.
• Ensure compliance with company policies and procedures.
• Mentor team members to enhance their skills and capabilities.

Required skill set:

• 8+ years of work experience in technology field
• 5+ years of hands-on software development experience with programming languages like Java and Python
• 3+ years of leading software delivery teams.
• Experience in AWS technologies like ECS, EC2, S3, Lambda, RDS, Redis, CloudWatch, Kinesis, AWS Gateway etc.
• Experience with standing up new high velocity, integrated, & complex applications and databases (MongoDB, Oracle) 
• Good understanding of CICD (GitHub, Jenkins, maven, nexus, consul etc.)
• Familiarity with AMQP messaging platforms like RabbitMQ.
• Hands-on knowledge of using AppDynamics, Grafana, and Splunk.
• Experience with the creation and consumption of SOAP and REST-based Web Services.
• Good understanding of SOX compliance and application security concepts along with PCI and PII
• Proven track record leading technology teams in a highly complex and critical application team. 
• Consistent track record to provide 24x7 on-call support and maintain the velocity of ongoing efforts.
• Shown experience with delivering software solutions using iterative/Agile methodology.
• Experience forecasting budgets. This includes project, sustainment, hardware, and software budgets.
• Strong conflict resolution, problem-solving, triaging, and analysis skills.
• Excellent written, verbal, and interpersonal communication skills.
• Must be thorough, self-organized, committed to quality, and capable of supervising multiple issues simultaneously.
• Excellent time management skills
• Be a strategic problem solver of continued optimization and operations improvements.

Required Education:

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study

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