Manager Site Performance

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

Job Summary:

Caterpillar is seeking a Manager Site Performance to work from either Peoria, IL or Tucson, AZ. In this role, you will report to the Sales Manager and will be primarily responsible for managing on-site technology and operational support for the customer solutions team. As a member of the Customer Services Support Division team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!

What you will do:

• Support the Job Site Solutions Global Commercial Team by:

  • Analyzing customer sites to determine production and maintenance improvement opportunities

  • Development of fleet models and machine recommendations to meet customers site requirements

  • Creating total cost of ownership (TCO) models

  • Collaborate with commercial managers to develop  solutions to meet customers goals.

  • Support the achievement of business’ total contract value targets.

• Supervise and coordinate the daily activities of staff engaged in technical analysis and  performance optimization.

• Develop and manage sales support in alignment with long and short-term sales strategies; establishing training programs for commercial team.

• Upskill larger JSS team through training, mentoring, and best practice sharing in the knowledge and execution of site optimization, machine selection, and machine performance across all Caterpillar product lines.

What Skills you will have:

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge:

• Facilitates creation of the 'right' products and services to resolve customer business issues.

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

• Advises and leads others on creating customer focused environments in various scenarios.

• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• Communicates and models the criticality of customer focus as an organizational strategy, and understanding of their wants, needs, and expectations

Value Selling : Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Level Extensive Experience:

• Uses 'value selling' techniques to successfully engage customers.

• Upskills and mentors others to effective deliver value selling messaging to support business goals.

• Researches the customer's industry and organization before attempting sales calls.

• Discusses issues and considerations regarding current 'value selling' practices

• Develops improved methods and abilities to increase impact of “value selling” message to customers.

• Quantifies proposed costs, benefits and value in customer terms.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Extensive Experience:

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Differentiates the roles and responsibilities in a business relationship.

• Works with clients to address critical issues and resolve major problems

• Works to develop rapport with clients to become a trusted advisor to move from transactional business to solutions selling.

• Creates opportunities to educate support teams on client priorities.

Technical Excellence : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.

• Engages appropriate subject matter resources to effectively resolve technical issues.

• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.

• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.

• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

• Assumes accountability for personal technical performance and holds others responsible for theirs. 

Additional Information:

The primary location for this position is Peoria, IL

Domestic relocation assistance is available

This position may require 75% travel

Sponsorship is not available

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 24, 2024 - June 6, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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