Manager, Shop

The Company

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.

We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety ● Serve With Passion● Innovate Relentlessly ● Engage With Integrity

Build Community ● Be Accountable

Position Title and Summary

The Shop Manager is responsible for overseeing, planning, directing, and supervising the maintenance and repair operations of a single shop or facilities.

Reports To

Maintenance Manager

Responsibilities

• Coordinates the Service Office operations and workflow of vehicles and equipment in and out of the repair facility. Serves as the contact person for departments with vehicle or equipment needs including repair status inquiries and towing needs.
• Coordinates shop workflow. Collects detailed information from operation departments regarding service inquires or requests, problems, or maintenance requests
• Processes work orders into the computer system and assigns to appropriate shop floor personnel.
• Opens and monitors the fuel island operation to include fuel deliveries, test tank tickets, inventory levels, dispenser operations, and fuel tank status.
• Coordinates the daily use of bulk fuel cards with user departments.
• Performs other duties as assigned

Qualifications/Knowledge/Critical Skills

• Requires a high school diploma and 3-5 years’ experience in automotive service or a related field, or an equivalent combination of education and experience.
• Automotive Service – Knowledge of technical and administrative operations of a vehicle and equipment Service Office to include general automotive and equipment knowledge, maintenance programs and related technologies.
• Customer Service — Considerable knowledge of principles and processes for providing customer service.
• Safety - Thorough knowledge of occupational hazards, safety precautions, and safety regulations related to service island operations to include basic fire suppression and spill containment materials and equipment.
• Judgment and Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations.
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet, fleet management and related software to effectively complete a variety of tasks with reasonable speed and accuracy.
• Communication – Ability to communicate ideas effectively, including the deciphering customer vehicle needs and accurately scripting onto a work order; ability to listen and understand directions, information and ideas presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy.
• Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand, walk and bend
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Sporadic local travel among facilities may be required
• Requires the ability to exert light physical effort in sedentary to light work
• Some lifting, carrying, pushing and/or pulling of objects and materials of light weight 10-20 pounds
• Tasks may involve extended periods of time at keyboard or workstation.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.