Address
Form of workYour Role and Responsibilities
This role is critical to the continued availability and evolving use of the TWCo ServiceNow platform by the TWCo LOB Product, DevOps and IT Operations users, consumers and leadership communities. This platform provides relevant workflow automation capability to help bring required efficiency and control to critical functions and business processes germane to the TWCo current goals and objectives. The TWCo ServiceNow Engineering Manager will be the primary interface between our valued internal stakeholders and the internal engineering team providing a level of transparency, expertise and support that continues to create a sense of shared success with ease.
Plan
Seek input, define, and strategize the role of TWCo ServiceNow and it's forecasted needs for the upcoming year
Establish an annual TWCo ServiceNow program roadmap of OKR projects
Understand the total requirement and set the overarching business goals for the upcoming year that aligns the TWCo ServiceNow Program and TWCo's top-down priorities
Maintain the centralized backlog of critical work activity
Design
Facilitate automation discussions with business and technology SMEs resulting in agreeable UI/UX designs, architecture and timelines in keeping with the committed roadmap, compliance requirements and known operating constraints
Work with the business and technical SMEs to accurately capture the core business requirements into the backlog. Continue to groom the backlog throughout the year for accuracy and relevance
Maintain good design, support and maintenance documentation practices
Execution
Prioritize 'next inline' backlog activity associated with the iterative development plan (e.g., strategic project phases) and urgent requests into into ServiceNow's sprinting schedule, remaining a quarter ahead
Maintain pace on the active sprint commitments, addressing blockers and minimizing impact of runtime decisions on changes in requirements, design and delivery details
Maximize sprint value (e.g., development workload, business capability and administrative compliance), managing to predefined KPIs
Release
Manage release activity ensuring best practices are followed (e.g., sub-prod instance preparation, required data syncs, QA, UAT, migration, release notes, etc.)
Plan for and facilitate stakeholder meetings with all our partners highlighting primary activity, plans for next sprints, and demos of critical capabilities
Socialize successes with our partners and other interested parties within TWCo
Partnership
Partner with Stakeholders understanding their environmental challenges, opportunities and evolving needs for workflow automation
Partner to our critical API Partners understanding their challenges, opportunities and evolving needs for workflow automation
Partner to compliance experts understanding emerging challenges, opportunities and evolving needs for continuous compliance and actively participating in assessments, risk escalation and mitigation
Partner with the ServiceNow account management team to actively comply with their contractual requirements for instance management, patching and upgrade
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
ServiceNow experience as a engineering manager
Extensive experience managing SaaS platforms, engineering teams, projects and
Demonstrated understanding of the ServiceNow Platform (e.g., including ITIL, ITSM, CMDB, CSM, SSP, GRC, Risk Management, etc.)
Demonstrated understanding of the TOC, NOC and SOC areas of IT Operations
Demonstrated understanding of IT, IT Ops and business process (re)engineering
Demonstrated understanding of managing full lifecycle engineering environment and large-scale programs and projects
Demonstrated understanding of compliance (security and privacy) practice implementation
Other Relevant Job Details
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Introduction
This position is in the IBM The Weather Company business (TWC) or a shared services function supporting TWC. On August 22 2023, a definitive agreement was signed, under which Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses, will acquire The Weather Company assets from IBM. It is currently expected that as of February 1, 2024, this position will be in a new company that is separate from IBM. Through increased investment and resources from Francisco Partners, The Weather Company will look to move beyond forecasting alone and bring new tools and experiences to users to help them understand how weather impacts all aspects of their lives, starting with health and well-being. For businesses, The Weather Company plans to offer more actionable insights so organizations can provide greater value to their customers. With its advertising platform, The Weather Company will continue to provide quality real-time experiences for the ad and subscription media industry, while complying with all consumer privacy laws and regulations. Don't miss your opportunity to influence the future of our company!
Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About Business Unit
The Weather Company, an IBM Business, is the world's leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. The powerful combination of IBM's advanced AI and cloud capabilities with The Weather Company's high-volume weather data, insights, advertising and media solutions across the open web help people, businesses and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world's most accurate forecaster overall, the company reaches hundreds of enterprise clients and more than 400 million monthly active users via its digital properties from The Weather Channel and Weather Underground.
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
This role is critical to the continued availability and evolving use of the TWCo ServiceNow platform by the TWCo LOB Product, DevOps and IT Operations users, consumers and leadership communities. This platform provides relevant workflow automation capability to help bring required efficiency and control to critical functions and business processes germane to the TWCo current goals and objectives. The TWCo ServiceNow Engineering Manager will be the primary interface between our valued internal stakeholders and the internal engineering team providing a level of transparency, expertise and support that continues to create a sense of shared success with ease.
Plan
Seek input, define, and strategize the role of TWCo ServiceNow and it's forecasted needs for the upcoming year
Establish an annual TWCo ServiceNow program roadmap of OKR projects
Understand the total requirement and set the overarching business goals for the upcoming year that aligns the TWCo ServiceNow Program and TWCo's top-down priorities
Maintain the centralized backlog of critical work activity
Design
Facilitate automation discussions with business and technology SMEs resulting in agreeable UI/UX designs, architecture and timelines in keeping with the committed roadmap, compliance requirements and known operating constraints
Work with the business and technical SMEs to accurately capture the core business requirements into the backlog. Continue to groom the backlog throughout the year for accuracy and relevance
Maintain good design, support and maintenance documentation practices
Execution
Prioritize 'next inline' backlog activity associated with the iterative development plan (e.g., strategic project phases) and urgent requests into into ServiceNow's sprinting schedule, remaining a quarter ahead
Maintain pace on the active sprint commitments, addressing blockers and minimizing impact of runtime decisions on changes in requirements, design and delivery details
Maximize sprint value (e.g., development workload, business capability and administrative compliance), managing to predefined KPIs
Release
Manage release activity ensuring best practices are followed (e.g., sub-prod instance preparation, required data syncs, QA, UAT, migration, release notes, etc.)
Plan for and facilitate stakeholder meetings with all our partners highlighting primary activity, plans for next sprints, and demos of critical capabilities
Socialize successes with our partners and other interested parties within TWCo
Partnership
Partner with Stakeholders understanding their environmental challenges, opportunities and evolving needs for workflow automation
Partner to our critical API Partners understanding their challenges, opportunities and evolving needs for workflow automation
Partner to compliance experts understanding emerging challenges, opportunities and evolving needs for continuous compliance and actively participating in assessments, risk escalation and mitigation
Partner with the ServiceNow account management team to actively comply with their contractual requirements for instance management, patching and upgrade
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
ServiceNow experience as a engineering manager
Extensive experience managing SaaS platforms, engineering teams, projects and
Demonstrated understanding of the ServiceNow Platform (e.g., including ITIL, ITSM, CMDB, CSM, SSP, GRC, Risk Management, etc.)
Demonstrated understanding of the TOC, NOC and SOC areas of IT Operations
Demonstrated understanding of IT, IT Ops and business process (re)engineering
Demonstrated understanding of managing full lifecycle engineering environment and large-scale programs and projects
Demonstrated understanding of compliance (security and privacy) practice implementation
Other Relevant Job Details
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Introduction
This position is in the IBM The Weather Company business (TWC) or a shared services function supporting TWC. On August 22 2023, a definitive agreement was signed, under which Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses, will acquire The Weather Company assets from IBM. It is currently expected that as of February 1, 2024, this position will be in a new company that is separate from IBM. Through increased investment and resources from Francisco Partners, The Weather Company will look to move beyond forecasting alone and bring new tools and experiences to users to help them understand how weather impacts all aspects of their lives, starting with health and well-being. For businesses, The Weather Company plans to offer more actionable insights so organizations can provide greater value to their customers. With its advertising platform, The Weather Company will continue to provide quality real-time experiences for the ad and subscription media industry, while complying with all consumer privacy laws and regulations. Don't miss your opportunity to influence the future of our company!
Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About Business Unit
The Weather Company, an IBM Business, is the world's leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. The powerful combination of IBM's advanced AI and cloud capabilities with The Weather Company's high-volume weather data, insights, advertising and media solutions across the open web help people, businesses and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world's most accurate forecaster overall, the company reaches hundreds of enterprise clients and more than 400 million monthly active users via its digital properties from The Weather Channel and Weather Underground.
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
