Manager, Service

About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www.FiskerInc.com - and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Travel

• Must have a valid passport.
• Must be willing to travel both domestically and internationally, as required.
• Must be willing to travel to and from customer and company sites to diagnose and repair vehicles.

General Role Overview
The Manager, Service is an experienced service professional with a technical background and proven leadership to manage Service operations at a Fisker Service Center. This role will focus on the analysis of high-priority issues and the prevention of repeat repairs. The Service Manager is also responsible for day-to-day operations, ensuring "Fixed Right the First Time" Strategy is fully implemented with expeditious corrective actions for high customer satisfaction with a team of technicians.
The successful candidate will have strong technical knowledge, and a solid understanding of EV vehicle repair. A passion for and a deep understanding of the latest EV technologies with proven experience delivering advanced technical expertise with another OEM. Experience working in a fast-paced, high-tech, and customer-obsessed environment with a diverse set of stakeholders in multiple geographic locations and adaptability to change is a must.
Duties and Responsibilities

• Setting an industry leading high operational standard to ensure shop cleanliness, organization, throughput, and 100% shop efficiency.
• Manage day-to-day shop operations including appointment, walk-ins, shop capacity, dispatch, carry-overs, to maximize through-put, achieve promise time, while driving high customer satisfaction.
• Build a high-performing team and create a positive environment by fostering open communication and cross-functional collaboration.
• Work with Vehicle Processing Operator and PDI Technicians to ensure new vehicle delivery commitments are met, including PDI readiness and vehicle detailing.
• Manage, mentor, and develop technicians to improve workshop safety standards and operational Key Performance Indicators such as Fix Right the First Time, response & deployment time, buyback prevention, and customer satisfaction.
• Ensure technicians communicate with customers throughout the day to provide status updates on vehicle repairs and estimated completion times.
• Ensure technicians are properly documenting repair orders with complaint, cause, and correction and applying applicable labor operations, and defect codes.
• Lead technician activities and investigations of potential safety concerns, and liability claims.
• Manage Technical Service deployments for occurring high priority issues and events while ensuring case escalation protocol and legal guidance are followed for required field analysis, parts recovery, and technical reporting.
• Establish efficient processes to identify and report complex technical issues in the field as well as effectiveness of diagnostics, software updates, repair plans and corrective actions.
• Provide feedback directly to Engineering, Technical Service and Legal teams of encountered technical issues to enable expedited corrective actions.
• Influence required technical training requirements.
• Provide technical support for all technicians (Mobile Services, Service Centers, and 3rd Party Providers).

Minimum Qualifications

• Must have a valid driver's license with a clean driving record.
• 5+ years of experience in a leadership role, directly managing people.
• 5+ years of experience handling executive-level escalations and/or customer resolutions.
• 5+ years of experience in an EV service role, including diagnostics, maintenance, and repair of High Voltage powertrain systems (HV Systems).
• Proficient in using hand tools, power tools, and standardized shop equipment.
• OEM Master Certification and/or ASE Master Certification are highly desired.
• ASE L3 Hybrid / EV Certification and L4 ADAS Certification are highly desired.
• Live High Voltage (HV) System qualification is a plus.
• Ability to read, write, and speak English fluently. Additional language skills are a plus.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Knowledge, Skills, Abilities, Competencies

• Motivated to work without direct supervision, an independent initiative-taker with a sense of urgency.
• Desire to perform in a high-pressure environment and to meet tight deadlines.
• Ability to prioritize and deliver multiple projects at a time.
• Extremely organized and detail oriented
• Maintain high levels of technical knowledge and up to date training.

Working Conditions

• Must be willing to work early hours, late hours, and/or weekends to meet deadlines and goals for a global company.
• May be exposed to service workshop environment that requires lifting moderate weights, standing for long hours, wearing personal protective equipment, etc.

Disclaimer Statement

• May perform other duties as assigned.

Expected Salary Range
$67,480.00 to $152,500.00 per year.
Additional Compensation
Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits
Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
EEOC Statement
Fisker Group Inc. ("Fisker") is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin / ethnicity, color, religion, gender identity / expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.
Applicants requiring reasonable accommodation to the application / interview process should notify the Human Resources Department.
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