Address
Form of work
SalaryAbout USS:
THE USS DIFFERENCE
SUPERVISORY RESPONSIBILITIES
Qualifications:
EDUCATION
Min/Preferred
Education Level
Description
Minimum
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
or equivalent combination of education and experience in customer service and sales
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Physical Requirements:
Demand
Frequency
Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness
Frequent
Benefit Summary:
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states — and growing!
The Regional Services Manager is an essential leadership role within the Regional Services department. This role leads a Regional Servies team, with a primary focus on a specific area of responsibility.
Responsibilities:- Lead, motivate, and guide members of our Regional Services teams to the highest level of performance.
- Promote and maintain an environment that encourages and rewards teamwork and collaboration
- Serves as the subject matter expert on all USS products and their customer’s account details, monitoring team’s communication with the customer, providing continuous coaching and development to the team via regular feedback and training opportunities.
- The Manager will be responsible for leading a Regional Services team in providing a seamless order-to-cash experience, ensuring their needs from sales, service, and billing are handled with speed, efficiency, clarity, and quality.
- Sets example of urgency and ownership with team daily, while leading by example to ensure all customer requests are followed through to resolution in a complete and thorough fashion
- Regularly monitors KPIs, continuously evaluates performance trends, and implements plan to quickly improve team’s performance.
- Provide swift, customer-centric resolutions for A+ customer escalations, ensuring SLA standards are consistently delivered.
- Generate monthly metrics and scorecard reporting, identifies trends, seeking out areas for continuous improvement, suggesting tactics that improve efficiencies, the customer experience, and enable revenue generation and growth.
- Train, manage, coach, and develop the team as subject matter experts on all USS products and customer account details.
- Plan, prepare, and track the team's daily work schedules, ensuring optimal coverage to meet the customer’s business needs.
- Build and maintain strong interdepartmental relationships within Customer Experience, USS Operations, Outsides Sales, and across USS departments to provide an exceptional customer experience to ensure customer requests are handled appropriately and in a timely fashion.
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities
Qualifications:
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
2 Year / Associate Degree
Business Administration, Marketing, or other related field
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
or equivalent combination of education and experience in customer service and sales
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrate an entrepreneurial spirit; thrive on and seek out change while fostering that spirit within the team
- Deep knowledge of USS products and services
- Results-oriented leader that is invested in developing their team and fosters success
- Ability to work successfully under tight deadlines
- Experience in working with high profile accounts or customers
- Proven ability to train and lead others
- Hold professionally engaging conversations over the phone and via e-mail
- Strong problem-solving skills and solution oriented
- Strong PC proficiency (Microsoft Office, CRM, etc.)
- Positive and professional leadership
- Coaching and development
- Customer relationship management
- Ability to sell value to differentiate USS offerings from the competition
- Quality listening and communication
- Time management and organization
- Excellent follow-up skills
- Strong decision making and problem-solving abilities
Physical Requirements:
PHYSICAL REQUIREMENTS
Demand
Frequency
Sit while answering phones or reply to emails
Constant
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Constant
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
