Regional Operations Manager - Janitorial

Job Summary

As the representative for our company, you have ownership and accountability to directly manage our Facilities maintenance business. The position is responsible for department revenue growth, customer retention and profitability. This role oversees operations primarily in Boston, MA and Harrisburg, PA accounts as well as other parts of the northeast.
$70,000 to $80,000 per year

Job Description

Essential Functions

• Manages the day-to-day operations, and performance of contractual and extra-contractual work.

• Ensures the inventory of supplies, and equipment is adequate to meet current and foreseeable requirements.

• Develop and deliver sales presentations in a professional and effective manner.

• Follow up on all sales opportunities provided or self-generated.

• Collaborates with and works closely with the director of operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.

• Manages and leads a high-performance team; provides mentoring.

• Is responsible for maintaining and enhancing the relationship with our customers.

• Fosters a success-oriented, accountable environment.

• Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.

• Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.

• Conducts regular training sessions for employees on job procedures and safety.

• Conducts regular meetings with supervisors/management to review ongoing work, procedures, problem solving, etc.

• Conducts job-site inspections as necessary to ensure company quality standards are maintained.

• Maintains the operating condition and security of all equipment owned, leased, or rented by the company and under his/her control.

• Research and use salesforce company sales tracking system to develop lists of potential customers in your territories with goal of having a command of the targets in the marketplace and having them aware of our services.

• Evaluates the performance of those employees reporting to him/her.

• Partners with the customer on a regular basis to ensure all customer’s needs are being met, and to solicit additional work outside the contract.

• Bid work for recurring facility work such as HVAC PM’s, staffed tech positions, tenant improvement.

• Keep accurate records of current space conditions including roof, HVAC, utilities and special circumstances.
  

Knowledge and Skills

• Strong computer skills in Word, Google mail, Google docs, Salesforce, Access or other facility management systems.

• Knowledge of P&L’s, and job costing, forecasting.

• Experience with Salesforce.

• Knowledge of proper use of equipment and supplies used in maintenance work.

• Must have excellent customer service skills.

• Professional demeanor and superior interpersonal skills are essential.

• Proven ability to work well with others and motivate people.

• Excellent written and verbal communication skills are necessary.

• Will work both independently and as part of a team with people at all levels of the organization.

• Operational management experience in the territories and markets you will be supporting.

• Knowledge/experience in QS (Quality System) Regulations for FDA regulated facilities would be a plus.

Education and Work Experience

• Bachelor’s degree or equivalent

• Five (5) to Ten (10) years’ experience, in the facilities and maintenance field.

Work Environment
Small-to-large, fast paced office environment. The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments, shop environments and manufacturing environments. Regularly exposed to dust, odors, oil, fumes and noise. The performance of this position may occasional require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move a minimum of 50 pounds of office or facilities equipment (pumps, tools, ladders) and ability to safely install rigging/lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!