Manager - Quality Assurance

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

A Quality Assurance Manager in the Global eCommerce space will be responsible for building strong relationships between IT and business stakeholders. The successful candidate should demonstrate strong technical aptitude and ability to lead and grow a team of engineers and analysts. The right candidate must have a strong aptitude toward quality, be digitally savvy and an inquisitive problem-solver. We are looking for a strong leader with a deep curiosity and passion to create a vision that focuses on continuous improvement along with the ability to execute on that vision, which should incorporate delivering on defined acceptance criterias supporting overall regression and automation and all with the intent to deliver value for our members. The ideal candidate should be able to lead and motivate team members to achieve business goals, create a positive work environment, and encourage teamwork and collaboration.

In a management role within Global eCommerce you will be expected to develop and nurture a very collaborative relationship with every country team being supported. This will need to be done creatively as you work with global time differences orchestrating initiatives and milestones with more than a dozen countries.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwideBEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

INCLUSION : Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

Trains, leads, and directs the work of other employees, will assist with employee hiring, advancement, and termination.

Ensures security and compliance standards are met on the IT end of the organization.

Monitors progress to assure deadlines, standards, and cost targets are met. Confers with personnel to identify and resolve the problem. Will consults with management, peers and vendors regarding IT related initiatives.

Manages a highly specialized team that is responsible for delivering high-quality web and mobile solutions to multiple international markets.

Defines and documents QA and Automation methodologies, standards and best practices.

Ensures consistency of status reporting and establishes repeatable processes across the various teams within the Global eCommerce QA and Automation teams.

Ensures the accuracy and completeness of testing efforts and driving/leveraging the Automation to bring efficiency to testing.

Conducts root cause analysis of post deployment defects and develops a mitigation plan.

Removes roadblocks that are impacting QA and Automation areas.

Builds and manages partnerships with business teams and stakeholders to understand and support their business needs.

Works with Product Management, Architects, Software/Network/Infrastructure Engineers to ensure only quality configurations and deliverables make it to production systems.

Collaborates with the Product Owners on the Solutions and Technical strategic roadmaps.

Manages a variety of viewpoints to build consensus and create positive outcomes for all parties.

Develops, defines, and executes project plans, schedules, budgets, scope, and deliverables. Identifies needed resources; Monitors progress from initiation through delivery, and interfaces with external and/or internal teams.

Creates, assigns, and tracks project timelines and actions to facilitate complete and accurate execution.

Drives the resolution of technical problems where analysis requires evaluation of areas whose focus is driving the remediation of services with support teams.

Works with operations teams to gain access to data needed to support any initiative or new work streams.

Utilizes a matrix-based team of geographically dispersed people to manage risk, drive improvement programs, and management reporting accurately.

Manages multiple work streams and stakeholders’ expectations effectively.

Manages and aligns to product backlogs and prioritization.

Coaches and mentors employees on technical and career development.

Transitions strategy into real outcomes; focusing on delivering incremental value and capability.

Stays up to date on emerging technologies. (i.e., release/deployment, code review, infrastructure as code, unit testing, and QA testing procedures).

Coordinates across a broad spectrum of stakeholders to create focus and synergy.

This is a full-time management/leadership position (45+ hours per week).

REQUIRED

5 years’ or more of leadership experience.

Proven experience in managing and overseeing an eCommerce solution that is classified as a ‘Service Provider’.

Familiarity with Program and Project Management practices.

Experience working on medium and large-scale projects under both traditional and agile development methodologies.

Strong knowledge of Systems Development Life Cycle processes, as well as demonstrated experience with Agile and DevOps methodologies.

Excellent interpersonal and diplomatic skills as well as a positive attitude.

Strong communication skills, both oral and written, including presentation skills.

Demonstrated team-building skills with ability to influence and motivate team members that report to other groups in the organization.

Extreme responsiveness with a strong sense of urgency.

Able to flex to support the changing needs of a release.

Adept at assessing issues with ability to devise workable solutions quickly responding appropriately.

Must be able to work independently.

Excellent organizational and planning skills, with experience building tactical plans.

Flexible, must be able to change priorities quickly, focus on new ones without distraction, able to deal with conflict and work under pressure to meet deliverable dates/timelines.

Must have experience in negotiating timelines and deliverables with a strong sense of urgency.

Experience in eCommerce Solutions (specifically SAP Commerce Solutions)

Proficient in the use of the Google products: email, spreadsheet, document, presentation, analytics.

Familiarity with Atlassian tools (including JIRA, Confluence, BitBucket, Bamboo).

Must have the ability and be willing to travel globally.

Flexibility to meet the needs of the business including evenings, weekends, and holidays 24/7/365.

HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

Preferred 2-5 years of retail business knowledge.

Knowledge of French, Spanish, Korean, Mandarin, Japanese a plus.

Required Documents

• Cover Letter

• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $135,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.