Manager - Provider Relations (Data)

Requisition ID: 843714 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.

If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.

GENERAL FUNCTION

The Provider Data Manager is responsible for managing a team of production employees, contractors and vendor(s) that perform provider data setup configuration and maintenance within EyeMed core systems.  The role involves quality advocacy, resource planning/management and resolution of issues that impact the quality, timeliness and productivity of provider data setup activities. In this capacity, the Provider Data Manager will work with resources within the Team and with other EyeMed Departments and organizations.  The Provider Data Manager is also responsible for analyzing performance trends and seeking continuous improvement and automation to increase efficiency and effectiveness of provider data management.

MAJOR DUTIES AND RESPONSIBILITIES

• Organize and direct work activities for a team of production resources, with an emphasis on quality, timeliness and productivity.
• Monitor functional performance against agreed upon business objectives and performance standards and proactively develop remediation plan when required.
• Drive Key Perfomance Indicators (KPIs) through monitoring, coaching, and reporting of staff productivity.
• Deliver reports to EyeMed leadership outlining performance relative to targets on a recurring basis, highlighting areas of risk and actions required to mitigate.
• Maximize performance of individual resources through on-going mentoring, coaching and employee development programs.
• Ensure provider data standards, policies and desk level procedures are documented and current, ensuring appropriate controls & key compliance requirements are met.
• Analyze team performance to ensure data integrity, compliance with department standards, identify process improvements, and communicate process changes to team and cross-functional partners.
• Manage and seek improvement opportunities related to the provider data setup configuration and maintenance
• Drive high-level team motivation in accordance with company policies, procedures, and standards 

BASIC QUALIFICATIONS

• Bachelor's Degree in a related field or equivalent work experience
• 4+ years of experience in operations management, staff leadership, and administrative oversight of business processes
• Proven track record with managing a team of employees in an office production setting
• Previous experience in the healthcare industry / operations related position
• Critical thinking skills and the ability to interpret data results to form action plans
• Excellent communication skills, both written and oral to manage setting direction for a department

PREFERRED QUALIFICATIONS

• Managed care experience
• Experience representing the business in standard software development lifecycle phases (e.g., requirements, design, build, test, deploy)
• Experience developing executive level presentations

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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