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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Merchant Services (GMS) Pricing team is responsible for the pricing of the largest source of American Express’ revenue, Merchant Discount Revenue. The team leverages Merchant Pricing to promote acceptance, grow coverage, increase merchant satisfaction, drive GMS revenue and profit growth. This business subsists on customer-centric pricing principles, dynamic pricing architecture and innovative pricing solutions.
Job Responsibilities
- Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, and track and execute workstreams.
- Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.
- Partner with Operational Excellence and Regional Pricing teams to identify pricing errors, propose and implement controls, while also providing meaningful reporting to Pricing leadership.
- Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.
Minimum Qualifications
- 4+ years of experience in Project Management, process improvement, and/or root cause analysis.
- Self-starter with strong project/program management experience driving complex, large-scale, cross-functional initiatives.
- Proven ability in leading projects from analysis through implementation.
- High proficiency in Microsoft Office Tools: Excel, PowerPoint and Outlook
- Ability to analyze complex processes, identify inefficiencies and propose effective solutions.
- Business process management, root cause analysis and improvement focus
- Outstanding communication skills, both oral and written
- Proven executive level presence and ability to influence at all levels.
- Detail oriented individual and creative problem solver willing to challenge traditional ways of doing things and propose solutions.
- Strategic thinker with transformative mindset
- Demonstrated ability to balance multiple requests and prioritize accordingly.
- Experience working with offshore teams is helpful.
- Bachelor’s degree is required.
- Merchant experience is a plus
Salary Range: $90,000.00 to $170,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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