Manager, Product Management - Cosmcs

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

We are looking for an intellectually curious problem-solver who has a passion for Design Thinking, innovation, and creating seamless and intuitive digital customer experiences! As part of CosMc’s Digital Product and Experience team, you will help create the future at CosMc’s.

Building off of the foundation we have created with CosMc’s, you will contribute to setting short-term priorities and implementing digital product strategies to meet the needs of our Pilot. You will be accountable for leading cross-functional teams comprised of technology, consumer insights, operations, menu, and marketing. You will also be a key contact, collaborating with our technology partners to manage roadmaps and releases to help bring the digital product experience to life in the restaurants.

If understanding and leveraging customer behavior to create out-of-this-world digital experiences that drive usage & growth, then this is the role for you!

In this role, you will:

• Have ownership over CosMc’s Digital Customer Product Experience across our channels of Kiosk, Dotcom, Mobile, and Drive Thru
• Lead the business prioritization, backlog/feature requests & partner with appropriate teams to help develop, test & release in pilot locations
• Responsible for identifying and implementing new capabilities across our Point of Sale system and Drive Thru technology to ensure a seamless experience for both on-premises ordering and off-premises digital customers
• Partner with your extended CosMc’s Core team and field team to seek opportunity areas to improve all aspects of the omni-channel experience
• Collaborate within our cross-functional team to outline and prioritize learning & growth opportunities and ensure stakeholder needs are embedded into commercial, product, operations, and marketing priorities
• Identify, communicate, build, and launch new-to-system capabilities required to execute the long and short-term digital experience strategy
• Optimize backlog with Technology to reduce technical debt and ensure scalability of the tech stack
• Lead our go-to-market test/launch roadmap and system storytelling of upcoming customer features/enhancements to Leadership
• Support the Digital, Marketing, and Ops leadership day-to-day on achieving our Pilot goals, ambition and priorities.
• Support all digital experience troubleshooting, issue escalation & resolution in partnership with Tech, Ops & our suppliers

• Ability to be the end-to-end solution owner, from Discovery phase through execution, while maintaining big picture vision, and adapting solutions based on feedback, data, and partner requirements
• Highly collaborative and adept at leading and influencing cross-functional teams effectively, including internal teams and external partners
• Ability to lead through ambiguity and translate business needs into design and technology requirements; demonstrated understanding of product lifecycles and comfort with technical design
• Well-versed in Design Thinking with experience leading digital design work
• Skilled in establishing metrics and monitoring KPIs, with an ability to turn data into insights into action
• Adept in managing digital product tools like Jira, Confluence, Miro, and other back end systems
• “Can-do” leadership style that leverages creativity and pragmatism in the face of challenges
• Ability to consistently lead with clarity, prioritizing the right levers that will make the biggest impact to business
• Excellent consensus-builder with ability to listen and synthesize multiple perspectives into a path forward
• Outstanding written and oral communication skills, as well as experience and comfort around executive communications
• Strong communication and persuasion skills and ability to interact effectively with senior leaders
• Highly adaptable, with the ability to work in a fast-paced environment

Requirements:

• 5 years experience with bachelor's degree
• Experience leading highly visible, cross-functional critical initiatives in a high-growth environment
• Experience in Product Management and development of digital customer experiences
• Experience in a digital customer-focused industry; restaurant and hospitality space preferred

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.