Manager - Process Improvement, Procure To Pay

About us

National Grid lies at the heart of a transforming energy system, spanning the US and the UK. Our businesses supply gas and electricity, safely, reliably and efficiently to millions of customers and communities. But we also drive change through engineering innovation and by incubating new ideas with the power to revolutionize our industry.  

 As the world changes to embrace cleaner energy and businesses shift to operate in a more responsible way, we are leading that charge. We are focused on finding ways to decarbonize the energy system; from investing in renewable energy generation in the US, to building interconnectors to allow the UK to share clean energy with our neighbors in Europe. 
 

At National Grid, we don’t just ask our people to deliver to the highest standards. We also support them to be the best they can be. We welcome and encourage applicants with diverse experiences and backgrounds. National Grid’s ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. We are committed to building a workforce which represents the communities we serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential. 

 
We are currently looking for highly motivated individuals with critical thinking skills who want to join a dynamic and fast paced organization going through a major transformation. If you are someone who’s looking to bring innovation, contribute ideas and play a part in renewing this organization we want to hear from you! 
 

About the role

There’s never been a more exciting time to join National Grid!

Our Enterprise Business Services (EBS) Business Organisation is undergoing a transformation re-establishing itself as a quality provider of efficient and effective services to the whole of National Grid. EBS is transforming several end-to-end processes to deliver a quality service to its internal users (i.e., BUs) and external customers and suppliers globally. 

The Global Capabilities organization will lead on topics that cut across all service lines across EBS, such as strategy, service excellence, and controls. As a Process Improvement Manager, you will be responsible for planning, driving, and executing initiatives to deliver greater efficiency in EBS processes.

This role is based in Syracuse, NY and we’d hope to see you at least two days per week but you’re welcome to be in the office more often if that would work best for you. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!
 

What you'll do

The Global Capabilities organization will lead on topics that cut across all service lines across EBS, such as strategy, service excellence, and controls. In this role, you will be responsible managing the team and planning, driving, and executing initiatives to deliver greater efficiency in EBS processes.
 

What you'll need

• Knowledge of Process Improvement methodologies (e.g., Lean Six Sigma, Kaizen, Agile), process mapping techniques, process analysis, and performance measurement
• Ideally experience of the function in question (e.g., R2R, S2P, J2L) and/or key transformation levers (e.g., process re-design, automation)
• Excellent analytical skills with the ability to collect, analyse, and interpret complex data sets
• Strong problem-solving abilities and a proactive mindset to identify opportunities for improvement and implement effective solutions
• Proficient in using Process Improvement tools and software, such as process mapping software, statistical analysis tools, and project management platforms
• Change management expertise, including experience driving process change and promoting organizational adoption
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously
• Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization
• Proactive self-starter, comfortable in managing/engaging others and in dealing with and navigating ambiguity or shifting context
• Bachelor's degree or equivalent in Business Administration, Engineering, Operations Management, or a related field; Master’s degree preferred
• Significant experience in Process Improvement, business process reengineering, or related roles
• Process Analysis & Evaluation:
  •     Conduct in-depth analysis of existing business processes, workflows, and systems within assigned service line to identify inefficiencies, bottlenecks, and areas for improvement
  •     Identify, engage, and manage relevant stakeholders e.g., Global Service Excellence Manager, SL Managers, among others, to identify opportunities and implement improvements effectively
  •     Lead and facilitate continuous improvement projects utilizing methodologies such as Lean Six Sigma, Kaizen, and Agile
  •     Evaluate key performance indicators (KPIs) and collect relevant data to measure process effectiveness
• Project Planning & Management: Own the detailed end-to-end plans across all relevant initiatives (People, Process, Partner, and Tools), providing coverage across detailed design, HR/consultation activity, and key delivery milestones and metrics, and managing dependencies between initiatives and broader transformation activity
• Problem Resolution: Identify potential risks to delivery and lead the resolution of issues/problems by bringing together Subject Matter Experts, EPO and Delivery Teams to drive consensus on the way forward

What you'll get

• Consistent growth potential and development
• Competitive compensation package including robust benefits with an annual bonus
• Access to numerous wellness programs, employee resource groups, and community investment programs
• A multitude of company-endorsed community programs to participate in
• This role is hybrid office/remote, working within the National Grid service territory 

More Information

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