Address
Form of work
SalaryMake a difference. Be happy. Grow your career.
MANAGER, PERFORMANCE IMPROVEMENT – ADVISORY SERVICESDepartment
Performance Improvement, Advisory
Reports to
Performance Improvement Leadership
Status
Exempt
THE ROLE
Performance Improvement is responsible for selling, creating, and delivering solutions and professional services to meet client needs. While mentoring junior team members, the Manager, Performance Improvement will work closely with healthcare providers on financial and operational improvements. A Manager is responsible for project delivery and results, overseeing and developing junior team members, as well as solution/ practice growth and advancement. Preference will be given to candidates with experience managing diverse engagements, including large implementation and change management projects.
KEY RESPONSIBILITIES
A Manager, Performance Improvement will be responsible for, but not be limited to:
- Overseeing the day to day execution of a client project while guiding and developing individual team members
- Working directly with clients and having ownership of overall project and/or specific project initiatives and delivering excellent, measurable results
- Serving as the central point of contact while providing oversight for all phases of a project. This includes project design, initiation, planning, execution, monitoring, controlling, and closing. Examples of project responsibilities include:
- Developing work plans and managing them to completion
- Leading teams and initiatives to completion, achieving engagement results including financial net revenue and operational improvements, if applicable
- Conducting client interviews and facilitating client meetings, including executive-level meetings
- Developing current state and future state process flows depicting business process improvements
- Conducting detailed analyses to proactively identify specific opportunities for improvement, as well as implementation recommendations
- Designing deliverable content to appropriately communicate analysis findings
- Presenting findings and recommendations to client personnel
- Complete quality reviews on team member work products prior to delivery to client personnel, validating team member findings and observations, and overseeing team member process improvement and analytic activities
- Consistently delivering work products that are high-quality and client-ready
- Developing, managing, and adjusting client solutions based on scope, timeline, and cost implications
- Creating, managing, and refining tools/ processes that bolster internal efficiency and expand service offerings
- Effectively delegate tasks to junior team members based on capabilities and professional development goals
- Monitoring and managing the project resources, scope, timeline, and budget adherence
- Developing / teaching / supervising team members
- Conducting detailed and nuanced quality reviews of analyses from staff being managed to identify errors and opportunities for improvement
- Communicating effectively with all project stakeholders while serving as an escalation path to leadership when concerns or issues arise, which may occur through collaboration or referral to the appropriate department or position
- Involvement in the firm’s practice development including knowledge capital and tool development
- Advocating for the career progression of junior staff and creating opportunities for development
- Staying current of latest technology, regulations, and news affecting the healthcare industry
- Identifying practice development opportunities and representing Nordic in thought leadership and presentations regarding Nordic’s Performance Improvement Solutions
- Maintaining a positive, professional attitude and proactive approach to work
- Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
- Demonstrating a broad understanding of clinical and revenue cycle operational processes and acting in a consultative role with client stakeholders and buyers
SKILLS AND EXPERIENCE
- Bachelor’s degree required, with a preference in business, healthcare administration, industrial engineering or related field
- 6+ years’ experience in healthcare industry is preferred
- Access to Care
- Scheduling
- Authorization and Co-Payment
- Pre-Care Engagement
- Patient/Consumer Engagement
- Proven ability to solve complex problems through development of creative and value-add solutions
- Clearly definable accomplishments achieved during their healthcare experience, such as:
- Revenue and/ or Net Revenue
- Cost and Waste Reductions
- Improved Clinical Outcomes
- Increases in Clinical Efficiency and Provider Satisfaction
- Improved Patient Engagement and Retention
- Increased Member Enrollment and Decreases in Member Cost
- Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the solution line
- Able to build lasting relationships with diverse individuals
- Ability to work independently with little oversight or support, if necessary
- Excellent organization skills with excellent attention to detail
- Excellent client-interaction skills, collaborative work style, and good interpersonal skills
- Flexible; able to quickly adapt to working with different employees, clients, and changing priorities
- Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
- Knowledge in at least one of the following is preferred: SQL, PowerBI, Python
- Ability to manage several tasks at various stages simultaneously and effectively prioritize
ADDITIONAL DETAILS
- Relocation to Madison, WI, is not required
- Travel up to 50%-60% of the time
