Manager, People Operations

Synapse Health | Who We Are

With the collective efforts of our epic team members, we're trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we've launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health's LinkedIn Page.

What We Need

We are looking for a Manager, People Operations to join our Synapse Health People & Culture (HR) team! This will be a remote position. This role will help us streamline our HR Operations processes and oversee our Payroll, Benefits & HRIS functions.
What You Will Do

• Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction.
• Designs and implements an integrated shared service center strategy.
• Ensures the execution of consistent and legally sound processes.
• Partners with other Human Resources functions to ensure alignment and integration of strategies.
• Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Synapse Health policies, procedures, regulations and standards of practice.
• Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives.
• Responsible for accurately processing payroll for employees, ensuring timely and precise distribution of wages, deductions, and benefits in compliance with company policies and regulatory requirements.
• Establishes and maintains appropriate customer services procedures and standards. Interfaces with customers and resolves problems and conflicts as necessary.
• Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements.
• Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements.
• Monitors, coaches and assesses customer service and/or transaction processing skills.
• Ensures a positive working relationship within the service center team and with customers by frequently communicating and soliciting feedback and measuring customer satisfaction.
• Proactively seeks opportunities to implement innovative and creative methods to help drive a more advanced, efficient and cost-effective shared service center process which aligns with organizational goals.
• Stays up to date on trends and developments, constantly researches and uses best practices of similar and successful organizations as benchmarks.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

What You Have

At Synapse Health we've intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor's Degree in Human Resources, Business Administration, or related field is required.
• HR Certification (PHR/SHRM-CP) preferable but not required.
• Minimum of 5 years of experience in a progressive human resources role that includes experiences in developing, implementing and executing successful operations strategies in a service or call center.
• Multi-State Payroll experience required.
• Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations.
• Experience with Paylocity, or similar global HRIS platforms as well as case management/ticketing platforms such as Jira.
• Advanced knowledge of state and federal laws and regulations that influence HR.
• Knowledge of HR functions such as compensation, benefits, employee relations and organizational development.
• Ability to integrate knowledge into design and implementation of integrated service center strategy.
• Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs.
• Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success.
• Ability to work within a fast-paced environment, fostering teamwork across HR functions.
• Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively. Exceptional analytical skills, working with large data sets, communicating findings and establishing/tracking program metrics.
• Excellent communication skills with ability to interface with all levels of the organization, influence decision makers and set and manage expectations.

What Sets You Apart

• Strategic Thinking: Demonstrates seeing the big picture, planning ahead and putting thought into action.
• Adaptability: Adapts quickly to change and easily considers new approaches.
• Analytical Thinking: Demonstrates the ability to deconstruct information into smaller categories in order to draw conclusions.
• Decision Making: Manages to make the right decision in complex situations.
• Leadership: Demonstrates the ability to influence and guide members of an organization.

What Sets Us Apart

It's no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn't mean we can't enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.