Address
Form of workAbout the Department
At Novo Nordisk, our Finance and Operations team is the engine that elevates holistic commercialization of our products. The Finance and Operations team works closely with the business across the organization to guide enterprise wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. We regulate accounting, uphold workplace safety, manage our supply chain and sampling, support technology, provide commercial operations, insights & analytics, maintain our facilities and assure the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent. And we reward hard work and dedication with the opportunity for continuous learning and personal development. Are you ready to realize your potential?
The Position
This position is responsible for quality assurance by monitoring multi-channel contacts and ensuring compliance with quality standards among Patient Support Programs, including contact centers, reimbursement support hubs and affordability/patient assistance providers. The Quality Manager will be responsible for ensuring that our patient safety operations meets standards and for identifying areas for improvement. This position requires a highly motivated individual who can work cross-functionally to innovate and increase operational efficiency, allowing quality monitoring activities to scale as the organization and contact volume grows.
Relationships
Reports to the Director, PSP Analytics and Operational Excellence. Interacts with colleagues within Patient Support Programs, Patient Safety, Quality, NNI IT and Telephony, Medical Information, Regulatory, Legal and Privacy. External relationships include Patient Support program vendors and professional services (including technology and platform support).
Essential Functions
Physical Requirements
0-10% overnight travel required.
Qualifications
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
