Manager, Operations

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 50 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Description

The Operations Manager at RS Hughes is responsible for leading a cross-functional team and for leading all activities relating to the business operations. This is a key role for in the organization that will direct process work performed at the local division and manage the business operation. This position is expected to manage staff, foster a positive environment, and ensure customer satisfaction and proper departmental operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievements. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as an Operations Manager

• Fosters a culture of transparency, disciplined problem-solving, high-performance work teams, and continuous improvement. Strives to ensure the appropriate team, tools and processes are in place to support these desired cultural traits.
• Responsible for all aspects of the Branch location including deliveries, Cost, Inventory, Productivity and Sales goals.
• Coaches, provides feedback to and develops the team members. Motivates and manages to achieve annual goals/objectives set at the individual and organizational level.
• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Reviewing existing operational processes, identifying opportunities for efficiency and quality improvements, and enacting improvements.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with the company policies and procedures.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the company.
• Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Perform other job duties as assigned.

Education/Certification/Licenses

• Bachelor’s Degree in business or related field
• Minimum of 3 years of relevant experience in Supervisory or Management role

Skills That Will Make You Successful

• Passionate about delivering a phenomenal Customer Experience and Best in Class
• Ability to drive sales and motivate your team
• Expertise in capacity planning, forecasting, real-time management, reporting and scheduling
• Able to work with large amounts of data to identify trends and patterns.
• Proficient in Office software: Teams, Excel, Word, PowerPoint, etc.
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
• Excellent written and verbal communication skills required

Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.

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