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Form of workSignature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary:
Under the general direction of the Director of Cardiology and clinical guidance from the Medical Director, assists in the planning, organizing and directing of non-invasive cardiac testing services.
Location: 680 Centre Street, Brockton, MA
Department: Echo Lab
This is a full time 40 hour position
Responsibilities:
-Manages the day to day operation of the AMS Clinic and supervise the AMS staff.
-Under the Direction of the Service Line Director, manages the daily operations of specific clinical units- either single or multi specialty.
-Supervise non provider staff within assigned units in order to ensure effective and efficient patient flow and high standard of customer service.
-Responsible for managing the balanced score card for assigned units and implementing established plans and budgets.
-Create an effective management relationship with the Chief and Service Line Director to establish joint ownership of the department.
-Collaborate with MD's, peers and staff to develop service delivery improvements.
-Working with the Service Line Director in order to implement Lean practices within the assigned departments and sites. Establish operational goals, objectives, develop and maintain Tier 1 balanced score boards and take part in and engage staff in problem-solving and idea generation.
-Implement operating policies and procedures required to deliver quality patient care, enhance practice volumes and appropriately manage the operating costs as directed by leadership. Assist in the management of financials for assigned practices.
-Implement plans for the provison of cost-effective, high quality health care services for new and existing patients.
Responsibilities:
-Ensure staff understands and adheres to policies and procedures.
-Ensure adequate staffing and performance (hiring, managing performance, counseling and termination.Manage staff performance appraisals, regular feedback, coaching, supporting performance improvement and handling corrective action if needed.
-Implement directives, standard policies and procedures and office protocols as approved by senior management or the board of directors of the practice and as directed by the Service Line Director.
-Commits to recognize and respect cultural diversity for all customers (internal and external).
-Communicated effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
-Anticoagulation Management Services
- Integrate education, research, management and leadership into AMS clinical role.
-Enhance professional growth and development through participation in educational programs, current literature, in service meeting and workshops.
-Responsible for interviewing, hiring, scheduling, assessing and reviewing AMS program registered nurses.
-Participate in the development of staff education surrounding anticoagulation management and facilitate the provision of ongoing education of current anticoagulation management research and recommendations to AMS nursing staff.
-Assessing and monitoring Coumadin patients under the supervision of the Chief of Cardiology/Medical Director.
-Provides supervision over cardiac ultrasound staff, EKG technicians and Cardiac Device Management staff.
-Manage optimal operating practices within the departments as well as maintaining efficient staff to volume ratios.
-Works collaboratively with Cardiology office managers to ensure departmental needs and expectations are met.
-Create, review and update protocols annually with Chief of Cardiology/Medical Directors.
-Function as a resource to other health professionals in order to ensure continuity of care.
BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:
-Knowledge of outpatient anticoagulation management with clinical experience in the field.
-Able to communicate effectively with patients and colleagues to facilitate the provision of quality care.
-Able to work effectively and collaboratively with providers and staff.
Education/Experience/Licenses/Technical/Other:
Education: Bachelor's degree
Certification/License:
