Manager Of Network Services

POSITION INFORMATION

Job Code: R52100
Full Time Salary Range: $9,865.00 - $13,316.00

FLSA Status: Exempt

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This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

MISSION STATEMENT

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

General Statement Of Duties:
This position is responsible for the management of the AV and Network teams of the Information Technology Services (ITS) division. The Manager of AV and Network Architecture will lead a group of engineers and analysts with specific focus on building and maintaining integrated experiences that work across the entire Judicial Department AV and network footprint. The Manager of AV and Network Architecture role is to plan, organize, and manage staff and operations to ensure the stable functioning of the Department’s IT networking, telephony, audio-visual systems, and related end-user software suites.
Distinguishing Factors:
This classification is distinguished from other classifications by managerial responsibilities will include the management of resources and providing direction and instruction to staff concerning project management goals, and operating procedures to achieve Division objectives.

ADDITIONAL COMMENTS

This position is only responsible for the networking functions of the job description.

Preferred qualifications:

• Leadership Experience: The Network Manager needs to lead a team of engineers and architects, so leadership and team management experience are essential.
• Strong Communicator: The Network Manager needs to communicate with stakeholders at all levels, from team members to executives, to ensure everyone is on the same page regarding network lifecycle status, risks, and progress.
• Technical Vision: The ability to analyze technology, identify trends, and consider organizational constraints are crucial to support the creation of the organization's network roadmap.
• Agile Management Skills: The ability to create a plan that fulfills the network roadmap, but also quickly adapt to changes in business needs, technology advancements and/or changes in market conditions (i.e., supply chain issues).
• Vendor Management Skills: The ability to build and manage vendor relationships across the state to help coordinate network installations and support.
• Stakeholder Relationship Building: The Network Manager must build strong relationships with key stakeholders, including executives, project sponsors, and team members, to ensure collaboration and support.

• This is a hybrid work position. Employees must reside in the state of Colorado or within 30 miles of the Colorado state border.

ESSENTIAL FUNCTIONS

Provides leadership, direction and coaching to staff; establishes and communicates expectations while providing employee performance feedback on an on-going and annual basis; assists subordinates in establishing professional goals and objectives.
Resolves problems and mediates conflicts; promotes teamwork; informs staff of relevant business issues and their impact on the Department.
Manages the hiring, orientation, and training processes while also participating in and providing input to the disciplinary and dismissal processes.
Manages design, maintenance, development, and evaluation of all AV and network infrastructure systems, including LANs, WANs, VoIP, Audio/Video, wireless, Data Center and cloud network implementations (as applicable).
Develops enterprise network, video and voice technology vision, roadmap, and strategy.
Partners with stakeholders to plan, communicate and deliver AV and network solutions that meet their business objectives.
Provides recommendations to the Chief Information Officer (CIO)/Deputy CIO on the development of departmental goals, objectives, and priorities for the unit.
Assists the CIO/Deputy CIO in directing research and implementation of potential technology solutions.
Manages vendor relationships, work order and contracts to accomplish the Department's objectives.
Works closely with business leaders and technical teams to determine the effectiveness of services.
Manages unit’s budgets and operational costs.
Manages inventory of Network and audio-visual assets, including hardware, software licenses, warranties, maintenance agreements, and vendor contracts.
Up to 30% of travel might be required.
Attends meetings and training as required.
Performs other duties as assigned.

ESSENTIAL FUNCTIONS CONT.

Supervisor Responsibilities:
Has management and supervisory accountability for other employees, volunteers, or interns. Plans, directs and coordinates activities for a unit. Duties include scheduling and assigning of work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. Conducts performance appraisals, and provides input into and participates in discipline, dismissal, and hiring processes. Manages up to 3 Team Leads/Architects as part of position.

MINIMUM QUALIFICATIONS

Minimum Education:
Graduation from an accredited college or university with a bachelor’s degree in computer science, computer information systems, or related area; plus, six (6) years of relevant experience in information system management, planning or related field which must have included one year of direct supervisory experience.
Additional related work experience may be substituted on a year for year basis for the required formal education.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment:
The noise level in the work environment is usually moderate. This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.