Manager Of Donor Communications

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

How You Will Contribute

The Manager of Donor Communications serves as the principal writer and project manager for Donor Communications projects that support the museum’s annual fundraising priorities and multi-year fundraising campaigns. The Manager produces materials in a variety of media for delivery in digital and print formats, ensuring language, style, formatting, and the museum’s verbal identity remain consistent, while also adjusting syntax and voice when drafting communications assets for museum leadership or Trustees. Writing assignments include correspondence, fundraising menus, proposals, reports, e-blasts, intranet and web content, remarks and talking points, brochures, articles for the museum’s publications, and collaborative projects with partners across the Advancement Division. The Manager creates templates and usage guidelines for a range of correspondence to be used by others across the department, including acknowledgment letters, congratulations letters, condolence letters, acquisition and renewal letters, and other turnkey writing projects. The Manager is also responsible for providing editing and guidance to colleagues, in support of Donor cultivation, solicitation, and stewardship activities.

Specifically, you will:

• Write compelling, persuasive fundraising materials that support the museum’s strategic plan, inspire donors, motivate staff, inform the public, and engage the reader with the life of the museum.
• Coordinate with Advancement and Communications staff on institutional, departmental, and campaign messaging, and uphold the museum’s verbal identity standards and house style across the department.
• Serve as primary writer for the department, overseeing all assigned writing projects. Write and edit various materials with donor-centric copy for both internal and external audiences. Create content for publications/collateral. Review and edit materials, as well as usage guidelines, for Donor Engagement and other programs, including print and email invitations, reminder emails, and post-event emails, remarks and talking points, brochures, event programs, travel itineraries, letters, etc.
• Source materials for communications assets from various museum departments and working with subject matter experts in those departments to then review communications for accuracy.
• Manage all assignments/requests (up to 350-400/year) pertaining to Donor Communications, and function as default assignee for most writing and editing projects. The Manager may reassign projects to other team members including acknowledgment letters, congratulations letters, condolence letters, and select remarks or talking points; any assignments outside this scope may be delegated with the approval of the Director of Donor Engagement and Communications.
• Write all correspondence templates (solicitation letters, visit follow up letters, acknowledgment letters, condolence letters, congratulations letters, etc.) and update as needed (at least twice/year for some, and monthly for others such as Leadership Annual Giving renewals).
• Create support documents for Advancement staff that include talking points and slide shows; update cultivation, solicitation, and stewardship materials to be on brand in conjunction with the Director of Donor Engagement and Communications.
• Research and write select annual stewardship reports in partnership with Stewardship staff.
• Create correspondence for museum leadership and staff, including: Board Chair, Director and Chief Executive Officer, Chief Advancement Officer, Deputy Director of Advancement, Director of Leadership Annual Giving, gift officers, Campaign Co-chairs, Trustees, among others.
• Shepherd ongoing projects including monthly museum updates for The Women’s Committee; articles and content for donor publications; web content; Annual Fund letters (in partnership with Membership); talking points for Board of Trustee and committee meetings; and others.
• Collaborate with the Growth and Brand, Communications, Editorial and Graphic Design, and Information and Interpretive Technologies departments, and Advancement’s departmental liaisons, in the production of materials.
• Manage projects with Editorial and Graphic Design and freelance designers, in close collaboration with other team members.
• Perform other duties as assigned.

Your background and experience include:

• Bachelor’s degree with English, journalism, creative writing, or arts major preferred.
• At least two years professional experience in business or technical writing, journalism, communications, media relations, or a related field.
• Knowledge of standard concepts, practices, and procedures related to the position, including expertise in use of English grammar, punctuation, and syntax.
• Use of best practices in letter writing and proposal development and ability to conduct research.
• Understanding of branding strategies for the museum and for specific projects.
• Ability to “ghost write” for executives and ability to learn subject-specific terminology for use in developing written materials and knowledge of when and how to use various channels of communication.
• Proficiency in Microsoft Office required.
• Familiarity with Raiser’s Edge, Adobe Acrobat, and Photoshop is an advantage.

Position and Compensation Details

• The SALARY for this position is $61,000.
• This position is FULL-TIME, EXEMPT, and 35 hours per week.
• This position is part of the AFSCME Local 397 bargaining unit.
• This position reports to the Director of Donor Engagement and Communications.
• Physical requirements:
  • Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus.
• COVID-19 vaccination required.
• Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
• Maintains confidentiality.
• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees* including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.

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