Manager Of Case Management

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever-growing need for health services, in 1992 we became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages.

Under the direct supervision of the Director of Behavioral Health and Case Management, we are seeking an experienced Manager of Case Managementwho will develop, expand, oversee and implement Salud’s current and future Case Management services. The Manager of Case Management will be an experience Master’s level preferred licensed provider (LMFT, LCSW, or Licensed Clinical Psychologist) to provide (50/50) direct supervision for case managers and direct Case Management services to patients. The Manager of Case Management will support activities related to training, assessment, quality assurance and improvement, and evaluation of the services. This position is responsible for ensuring the quality of services provided by the Case Management team that addresses the clinical and non-clinical circumstances of high-need patients. Case Management services include outreach and engagement, providing person-centered intensive Case Management, developing care plan, and providing linkage to medical, psychiatric, social, education, and other services as needed.

This position supports the organization’s mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community and accountability and ownership.

General Responsibilities include but are not limited to the following:

1. Provides direct supervision and staff development training for Case Management team.
2. Ensures that Care Management strategies and services are person-centered, linguistically, and culturally appropriate.
3. Provides guidance to case managers in steps to ensure patient’s safety and provide consultation and guidance for any situations needing escalation of care.
4. Monitors continuous quality improvement measures for coordination of care through documentation review, clinical consultations, peer review, and other related activities to ensure quality of services.
5. Conducts staff performance reviews.
6. Provides leadership to staff responsible for care coordination and Case Management and for establishing policy and procedure to ensure timely access to high quality of care.
7. Works collaboratively with Behavioral Health leadership team, as well as other clinical and administrative staff in planning, developing, and implementing and evaluating programs to support and enhanced patient care across the continuum, such as behavioral health, medical, specialty, and care coordination.
8. Support recruiting, hiring, and retention of Case managers.
9. Monitoring and evaluating the effectiveness and efficiency of programmatic service delivery.
10. Contract compliance activities including meeting contract objectives, documentation requirements, coordinating evaluation activities, and other performance related issues.
11. Establishes and maintaining liaison with community organizations, local entities, and community stakeholders for outreach and engagement.
12. Attends relevant Case Management/behavioral health dept and agency meetings, trainings, events, activities and assignments.
13. Provides emergency crisis intervention and/or prevention, as needed to avert or respond to emergency.
14. Provides oversight of accountability for case manager deliverables including assessments, development of Care Management Plans (CMP), linkages and referrals to services, and monitoring for quality services provision.
15. Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
16. Performs all functions of Lead Case Managers, while providing direct Case Management to patients.
17. Assists in other Behavioral Health and Case Management dept on an as needed basis to include filling gaps in leadership, services provision, or other administrative functions.
18. Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, or supervisor any suspected unethical, fraudulent, or unlawful acts or practices.
19. Consistently adhere to and/or exceed SPLG’s communication guidelines and expectations with internal and external customers including co-workers, patients, and external partners.

20. Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Master’s degree in social work, counseling, psychology, or a related field
• Professionally licensed (LMFT, LCSW, LPCC, PhD), preferred
• Minimum of two (2) years’ experience providing supervision to a team of direct reports.
• A minimum of four (4) years of experience in care coordination and Case Management for focus population, such as children and adults experiencing Mental Illness (SMI) and/or Substance Abuse Disorder (SUD) and/or complex medical conditions or children involved in or with history of involvement in child welfare.
• Must have at least one year of counseling experience.
• Certification in Case Management (CCM or ACM) preferred
• Ability to work with multiple forms of technology on a consistent basis
• Ability to interact with public and other employees in a professional, respectful, and courteous manner, practice good public relations and display sound judgment and decision-making skills in stressful situations
• Communicate in a professional and effective manner with others, both orally and in writing information, clearly and concisely, comprehend and follow verbal and written instructions.
• Possess initiative, flexibility, and the ability to work under pressure and exercise independent judgement.
• Maintains an updated CPR certificate, valid California driver's license and current automobile insurance
• Experience working in a community health center setting or similar environment desired
• Bilingual Spanish/English strongly desired

PHYSICAL DEMANDS:

• Standing, walking, sitting, typing, reaching, bending, moving and/or lifting up to 25 pounds.

SALARY & BENEFITS:

Salary: $92,970.52 - $113,006.25/year

Benefits: Medical, Dental, Vision and Life Insurances, Voluntary Life Insurance, Voluntary Long Term Disability, 401(k) with employer contribution, FSA for dependent care, 12 Holidays and PTO.

**Salud is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and HRDept@splg.org].**