Manager, Mpo, Na

NIKE's Marketplace Operations (MPO) team is responsible for enabling the best Nike consumer experience by offering the right supply chain and fulfillment services where it matters, and by getting the right product, to the right place, at the right time - in a profitable way. We are continually innovating to meet evolving consumer needs in a digitally connected marketplace.
Who are we looking for?
The Digital Business Integration team within North America Digital Marketplace Operations is looking for a consumer-focused professional to join our team. As an Marketplace Operations Manager, you will be managing a team responsible for implementing projects and initiatives which generate targeted consumer insights to help inform strategic decision making across the digital business. The insights are gathered through a myriad of listening posts which you will establish, implement, and continuously improve. Our toolkit of listening posts includes, but is not limited to, Industry Benchmarking, Mystery Shopping, Consumer Preference Research, and Consumer Satisfaction Survey analysis. One of the critical focuses of your role will be to ensure insights are actionable and relevant for business partners and align with current strategic priorities, in addition to driving cross-functional alignment to elevate the voice of the consumer for all partners. You will serve as the connecting point between Nike's Digital Supply Chain and Nike Consumers.
This is a dynamic role within a highly cross-functional organization which directly engages with multiple partners across Marketplace Operations, Supply Chain, NDDC, and Nike Digital Product. Being in this position, you will be leading a team, gain more transparency into Nike's Fulfillment Operations, and increasing your supply chain acumen while also gaining a deeper understanding of retail consumers and the commercial side of the business.
What you will do:

• Lead a team of Process Analysts that fight friction for Nike consumers.
• Make insights actionable - take consumer insights from our various listening posts and identify discrete actions to drive forward in partnership with our x-functional partners.
• Be the voice of the consumer for our Digital MPO & NDDC partners - advocate for the consumer and ensure our teammates are equipped with the information needed to put the consumer first in all strategic decision making.
• Provide relevant insights for on-going work and surface novel findings to identify and drive forward new strategic capabilities.
• Ask the question "How will this impact our consumers?" and help answer that question with data.
• Support established, on-going processes and initiatives with a strong sense of ownership and urgency.
• Lead Weekly, Monthly, Quarterly reporting on Consumer Satisfaction (CSAT)
• Lead cross-functional forums and task forces to find opportunities to improve post purchase consumer experience.
• Drive Consumer Preference Research to align with strategic priorities.
• Lead & Implement Industry Benchmarking in support of peak moments and ad hoc needs of the business.
• Ensure quality, timely relevant information is in place to ensure clarity and visibility for internal partners.
• Participate in discussions with business leaders across multiple functions to understand priorities and communicate regular status updates.
• Build, maintain, and elevate a decision-making model that will enable the MPO team to make better operational, tactical, and strategic decisions with regards to consumer value and profitability

What you bring to Nike

• Bachelor's degree or a combination of relevant education, experience and training
• Consumer Insights, Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred.
• Experience managing and leading a team
• Curious approach with desire to continuously learn about processes and improvements "There Is No Finish Line"
• Business Ownership approach with the ability to establish decisions rooted in enabling a best-in-class consumer experience.
• Ability to effectively present information, tell stories with data, respond to questions from key partners, and influence decision making
• Supply Chain and Retail / E-Commerce Knowledge preferred.
• Data analysis experience (Microsoft Excel, SQL, Tableau) experience preferred.
• Strong coaching, influencing and relationship-building skills; ability to create trust among those with diverse personal styles
• Strong written and verbal communication skills.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.