At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

JOB SUMMARY: Responsible for all In-House Marketing Activities at the site. Primary responsibilities include direct management of In-house Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each team member’s performance.
• Prepare additional reports deemed necessary by management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Submit employee payroll in timely manner.
• Perform other related functions not listed.

QUALIFICATIONS:

• Timeshare experience in sales and marketing required
• 2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.
• Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
• Ability to deal with both customers and salespeople.
• Ability to focus on details.
• Ability to handle simultaneous situations.
• Ability to handle departmental problems and situations.
• Knowledgeable with commission payroll and understanding.
• Must be proficient at Microsoft Office.
• Must be able to work independently.
• Must be able to interact with many other departments within the company.

BENEFITS & MORE:

A career at Wyndham Destinations offers you the following great benefit opportunities and more:

• Most competitive compensation plan in industry
• Medical, Dental, Vision, Life Insurance
• 401(k) with company dollar for dollar match up to 6%
• Employee Stock Purchase Plan
• Flexible spending accounts, long term disability, tuition reimbursement, adoption assistance, etc.
• Community volunteer and global sustainability/green programs
• A culture of diversity and inclusion