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Form of workJob Description
Position Title: Manager In Training (MIT)
Reports to: General Manager
Status: Hourly
Position Summary
The Manager In Training is an associate that is on a direct training plan to become a General Manager. The associate is assigned to work in one or more store locations at the direction of the Regional Manager. The Manager In Training performs General Manager duties in his or her absence.
Principal Responsibilities
• Acquire and Maintain Customers
• Compliance with all applicable federal, state and local statutes
• Meeting company standards for quality, customer service and safety along with documentation required
• Meeting sales and revenue goals, implementing marketing and growth plans
• Provide a safe, clean environment for customers and associates
• Train and develop associates
• All other duties deemed necessary for effective store management
• Basic furniture, appliance, home electronics installation/removal including inside/outside service calls
• Protection of all company assets
• Maintaining a professional showroom with proper pricing and merchandising
• Reconcile daily transactions
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
• Manage customer accounts
To be qualified to become placed as a General Manager
• Decipher, prepare and review financial statements and store reports
• Ensure adequate availability of merchandise at all times
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans
• Implement sales and marketing programs
• Maintain company vehicles within safe operating standards
• Managing inventory and cash assets
• Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company
policy and terminate when appropriate
• Recruit, hire, and train to ensure efficient operations
• Set goals and conduct weekly staff meetings
• Learn and become proficient in POS system
Requirements for Manager In Training
• Effective organizational skills
• Established selling skills
• Good communication skills
• Handle multiple priorities simultaneously Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and
customers Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates
Education and Experience
Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to:
• Associate or Bachelor’s degree with course work in business, accounting, marketing or management.
• Two years’ experience in retail or other business emphasizing customer service, account management or merchandising.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds Stooping, bending, pulling, climbing, reaching and grabbing as required. Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics. Prolonged driving and standing. Must be able to work in and outdoors in a variety of climates and weather conditions.
