Manager, Hotel Openings - Training Delivery (Culinary, F&B, Front Office, Rooms)

at Marriott in Boise, Idaho, United States

Job Number 24011213

Job Category Rooms & Guest Services Operations

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

**_*** This is a heavy travel position and the selected candidate must be able to travel up to 100% - projects can sometimes be up to 1 month at a time and must be flexible for short notice. Travel miles and perks available._**

The Openings Training Delivery Manager position is responsible for planning, organizing and delivering all pre- opening operational, brand, and systems activation training for managed and franchise hotels (new build and brand- to-brand transitions). Marriott brands in scope include select service, premium, and luxury hotels. This role plays an important part in opening and on-boarding each hotel successfully into the Marriott systemand on brand strategy.

As a member of the TrainingDelivery Team, this role will work side-by-side with owners, franchisees, and hotel leadersto implement operational processes and steps of service unique to each brand. The Training Delivery

Manager will help identify and analyze opening trends as well as assist with modifying and improving our existing training programs on an ongoing basis by partnering with HQ, Global Operations (GO), Continent Lodging Services (CLS), and brand teams.

CORE WORK ACTIVITIES

New Openings | Transitions | Sustainability

Brand CultureActivation

+ Facilitate Marriott history,brand culture, and steps of service training,to include daily stand-up meetingswith hotel staff.

+ Partner with global brand teams to maintain training content and ensure brand integrity throughout.

+ Cultivate a training environment that brings the brand to-life for real world learning.

+ Instill Marriott operating standards, service, resources and requirements to remain current (i.e. Standards Database, BSA, Quarterly Gameplan) with hotel leaders and associates.

Operations & SystemsTraining Delivery

+ Stay currenton Marriott, Brand,Loyalty, GO & CLS initiatives and programs to act as a corporateliaison to new hotels.

+ Facilitate operations training with each department and its associates - including Front Office, housekeeping, food & beverage, and event operations.

+ Facilitate business function and systems training, such as: PMS systems (FOSSE, FSPMS, Lightspeed, Opera), accou