Manager Financial Crimes Compliance I

MANAGER FINANCIAL CRIMES COMPLIANCE I
WHAT IS THE OPPORTUNITY?
The Manager of Financial Crimes Quality Assurance is responsible for leading a team of Quality Assurance Analysts charged with the responsibility of reviewing the due diligence activities (onboarding, periodic reviews, etc.) in our 1LOD Know Your Client Operations Department. The individual develops, maintains and continues to enhance comprehensive quality assurance procedures/practices/methods to review due diligence activities and identify material issues and root causes that can be summarized into a report for dissemination to our business partners. The manager is to be familiar with bank products, services, business entities, geographic locations and the potential money laundering risks associated with those activities. This position will oversee all aspects of 1LOD Quality Assurance for 1LOD activities.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
What you will do

• Manage analyst team responsible for performing timely investigations with well-reasoned and supported decision making (team size ~3-8)
• Ensures quality assurance activities occur for all 1LOD required activities as it relates to:
• Client/Product Onboarding activties for all clients / all products
• Periodic Reviews based on schedule or risk rating change event
• KYC Refresh Trigger Events aimed to manage risk for edge cases that occur
• Obtain the appropriate documentation to assist in identifying trends and root causes of issues.
• Document and report the investigation findings in the Quality Assurance tracker and prepare reports to management as required.
• Identifies and recommends enhancements to workflow inefficiencies.
• Maintains, updates, and ensures adherence to policies and procedures.
• Conducts regularly scheduled analyst training.
• Serves as subject matter expert on BSA/AML related questions and provides guidance and leadership to the Analysts.
• Communicates directly with branch personnel and department managers, internal audit department as appropriate
• Conduct quality assurance reviews of case files, tracking logs and various KYC processes.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 10 years' experience in Banking Services, Quality Assurance, Audit or Operations
• Minimum of 5 years supervisory experience
• Minimum of 5 years of experience managing Client Data and/or KYC/AML/CDD/EDD

Skills and Knowledge

• Bachelor's degree in business/ related discipline or equivalent work/training required, professional qualification in KYC / AML such as CAMS is a big plus
• Thorough knowledge of BSA and USA PATRIOT Acts
• Experience working within the investment management/ financial service/ auditing/compliance/ consulting industry with a strong exposure to KYC/ AML/ CDD/ EDD
• Strong interpersonal skills with the ability to interact with all levels of staff and Senior Management
• Outstanding analytical skills with the ability to understand business functions and processes swiftly
• Ability to be flexible, follow tight deadlines, organize and prioritize work and deliver results quickly
• Exceptional communication, conflict management and negotiation skills;
• Highly independent. motivated, team player, self- starter and able to work independently

Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Locations
This role is a hybrid role required to be in one of the below offices at least 2 days per week.
(a) Phoenix, AZ - 7878 North 16th Street, Suite 350 | Phoenix, AZ 85020
(b) Wilmington, DE - 4550 Linden Hill Road, Suite 200, Wilmington DE 19808
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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